Ifeyinwa Onyeador
Maitama district,Abuja
Summary
A highly motivated and results-driven Customer Service Professional with a proven track record in client relationship management,Problem- Solving, and operational efficiency. Adept at handling customer inquiries, resolving complaints and ensuring customer satisfaction through excellent communication and organizational skills. Passionate about delivering top-tier service and fostering strong customer loyalty.
Overview
15
15
years of professional experience
Work History
Customer Care Professional
Port Harcourt Electricity Distribution Company
01.2016 - Current
- Provide exceptional customer services by addressing inquiries, complaints and service requests promptly
- Maintain accurate documentation and customer records for efficient follow ups and future reference
- Identify issues and implement effective complaint resolution strategies to enhance customer satisfaction
- Gather and analyze customer feedback to drive service improvements
- Foster positive customer relationships to enhance loyalty and retention
Key Accounts executive
Port Harcourt Electricity Distribution Company
01.2016 - Current
- Manages and nurtured key customer accounts, ensuring high satisfaction and loyalty
- Developed and executed strategic plans to increase revenue from assigned key accounts
- Strengthened client relationships through regular engagement and personalized service
Human Resources Manager
Maldor Eye Care Center
01.2013 - 01.2016
- Led recruitment, on-boarding, and training initiatives to build a high performing team
- Designed and delivered training solutions tailored to patient care objectives
- Ensured quality control in lens production and overall service delivery
Cash and Teller Service Supervisor
Diamond Bank PLC
01.2006 - 01.2013
- Manages branch operations, ensuring efficiency in cash handling and transaction accuracy
- Conducted daily team briefings to review banking activities, train staff and reinforce customer service excellence
- Led the branch to win the 'Champions of Western Union Money Transfer' award in North I region (2012)
Customer Service Officer
Diamond Bank PLC
01.2006 - 01.2013
- Provided seamless customer support by handling inquiries, resolving complaints, and ensuring a positive banking experience
- Developed strong interpersonal skills, patience and adaptability in managing diverse customer interactions
Funds transfer service representative
Diamond Bank PLC
01.2006 - 01.2013
- Processed foreign currency transactions, including exchange and conversions, with precision and compliance
- Ensured accuracy in handling sensitive transactions, maintaining strict financial controls
Teller Service Representative
Diamond Bank PLC
01.2006 - 01.2013
- Processed cash deposits and withdrawals efficiently, ensuring customer satisfaction
- Recognized as staff of the month for two consecutive months (October and November 2006) due to outstanding performance
Education
Google I T support - undefined
Customer Service Essentials - undefined
Customer Experience Management for Exceptional Service Delivery - undefined
Commonwealth Executive Master of Business Administration - undefined
National Open University of Nigeria
Bachelor of Science(Bsc) - Industrial Microbiology
Imo State University
OwerriSkills
Effective communication
Active Listening
Customer Relationship Management
Conflict resolution
Problem-Solving
Revenue generation
Account management
Team leadership
motivation
Training
performance improvement
Education And Professional Development
- Google, IT Support, 01/01/25
- Customer Service Essentials, 01/01/24
- Customer Experience Management for Exceptional Service Delivery, 01/01/24
- National Open University of Nigeria, Commonwealth Executive Master of Business Administration, 01/01/17
- Imo State University, Owerri, Bachelor of Science (BSc) - Industrial Microbiology
Timeline
Customer Care Professional
Port Harcourt Electricity Distribution Company
01.2016 - Current
Key Accounts executive
Port Harcourt Electricity Distribution Company
01.2016 - Current
Human Resources Manager
Maldor Eye Care Center
01.2013 - 01.2016
Cash and Teller Service Supervisor
Diamond Bank PLC
01.2006 - 01.2013
Customer Service Officer
Diamond Bank PLC
01.2006 - 01.2013
Funds transfer service representative
Diamond Bank PLC
01.2006 - 01.2013
Teller Service Representative
Diamond Bank PLC
01.2006 - 01.2013
Google I T support - undefined
Customer Service Essentials - undefined
Customer Experience Management for Exceptional Service Delivery - undefined
Commonwealth Executive Master of Business Administration - undefined
National Open University of Nigeria
Bachelor of Science(Bsc) - Industrial Microbiology
Imo State University