IFEANYI MATTHEW NMERI
Asaba,DELTA
Summary
Dynamic Customer Service Consultant with a proven track record at Seabest Limited, adept at resolving complex issues and enhancing customer satisfaction. Skilled in active listening and providing accurate product information, I excel in creating positive experiences while managing multiple inquiries efficiently. Committed to maintaining professionalism under pressure.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Consultant
Seabest Limited
Delta, Nigeria
06.2020 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information to enhance customer understanding and satisfaction.
- Maintained accurate records of customer interactions and transactions.
Customer Service Representative
Prime Remit Asset Management Ltd
Lagos
09.2017 - 05.2020
- Assisted clients with inquiries regarding asset management services and account details.
- Managed customer complaints and resolved issues in a timely manner.
- Provided product knowledge to enhance customer understanding of services offered.
Education
Bachelor of Science - Political Science
Ebonyi State University
Abakaliki, Nigeria 01.2004 - 09.2008
Skills
- Ability to speak and write clearly
- Active listening (paying full attention to customers)
- Using simple, polite, and professional language
- Understanding how customers feel
- Showing care and concern, especially when they are upset
- Making customers feel heard and valued
- Quickly identifying customer issues
- Thinking of practical solutions
- Staying calm while resolving complaints
- Handling difficult or angry customers calmly
- Taking time to understand the problem fully
- Avoiding frustration during long interactions
- Knowing the company’s products/services well
- Being able to answer questions confidently
- Giving accurate information
- Handling multiple customers efficiently
- Prioritizing urgent issues
- Responding quickly without rushing
- Staying friendly and professional at all times
- Creating a good experience for customers
- Maintaining calmness under pressure
- Adjusting to different customer personalities
- Handling unexpected situations
- Learning new tools or systems quickly
- Recording customer information correctly
- Following procedures accurately
- Avoiding mistakes
- Typing and navigating systems efficiently
Timeline
Customer Service Consultant
Seabest Limited
06.2020 - Current
Customer Service Representative
Prime Remit Asset Management Ltd
09.2017 - 05.2020
Bachelor of Science - Political Science
Ebonyi State University
01.2004 - 09.2008