Ifeanyi Longinus Onyekwe
Public Administration
EKET ,AKWA IBOM
Summary
As a gas station supervisor, I played a crucial role in the station's operations and customer service. I managed daily activities, oversee staff training, and ensure adherence to company policies. My responsibilities included inventory control, maintaining safety standards, and resolving customer complaints. With strong organizational skills and attention to detail, I created a positive work environment that motivates my team and enhances the customer experience, ultimately driving sales and profitability for the business.
Overview
5
5
years of professional experience
Work History
Gas Station Supervisor
Chimobi Onuoha
11.2018 - 11.2021
- Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
- Increased sales of promotional items with strategic placement and staff incentives, boosting overall revenue.
- Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
- Enhanced customer loyalty and store reputation by implementing customer feedback system, addressing concerns promptly.
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
Bookmaker
MR AFFAM
11.2016 - 03.2018
- Developed a loyal customer base by consistently delivering excellent service and fostering an inviting atmosphere.
- Trained new staff members in various aspects of book retail operations, ensuring a knowledgeable workforce able to provide exceptional service to customers.
- Increased book sales by developing and implementing creative marketing strategies.
- Managed daily operational tasks such as cash handling, opening/closing procedures, staff scheduling, and addressing any issues that arose during business hours promptly and effectively.
- Organized successful author events and signings, driving foot traffic to the store and boosting sales.
- Expanded the store''s online presence, using social media channels to promote events, new releases, and special offers.
Bar Attendant
Mr Stephen
02.2017 - 11.2017
- Restocked ice, condiments, and snacks.
- Learned how to make wide variety of mixed drinks.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
- Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
- Assisted management in creating new promotions that successfully increased overall revenue.
- Strengthened brand reputation by consistently delivering excellent customer service that exceeded expectations.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
- Streamlined bar operations by developing an effective system for restocking supplies during shift transitions.
Education
Higher National Diploma - PUBLIC ADMINISTRATION
Heritage Polytechnic
Ikot Udota, Eket 524103, Akwa Ibom06.2023
Skills
Recruitment
Staff training/development
Effective leader
Coaching and mentoring
Problem-Solving
Excellent Communication
Decision-Making
Planning and Coordination
Timeline
Gas Station Supervisor
Chimobi Onuoha
11.2018 - 11.2021
Bar Attendant
Mr Stephen
02.2017 - 11.2017
Bookmaker
MR AFFAM
11.2016 - 03.2018
Higher National Diploma - PUBLIC ADMINISTRATION
Heritage Polytechnic