Ifeanyi Eugene OLUIGBO
Information Technology Analyst
Lagos
Summary
Experienced IT Business Operations Technician with over five years of experience in technology & Logistics Businesses. Excellent reputation for resolving problems and improving customer satisfaction.
An Innovative and Strategic thinker keen in using Technology to drive everyday business operations while ensuring operational costs are low.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
2
2
Certifications
Work History
IT Business Operations Manager
SIXT Nigeria
Lagos
03.2019 - Current
- Oversees the best tools, technologies and tactics for simplifying business processes from manual to automation
- Oversees the process automation for customer service, social media and email marketing
- Chairs the IT Operations projects team with external vendors, stakeholders and ensures that the deliverables are realised in line with Management objectives
- Works with Management team to achieve projected Management Strategies, special duty projects and ensuring that they are technologically positioned
- Responsible for vendors’ value for money performances evaluation while ensuring Transparency and Integrity
- Member of the company’s Management Disciplinary Committee
- Provides digital expertise using industry best practices to guide the organization in developing world-class and customer-facing digital solutions
- Identify, document and digitize all business operations (including the design and implementation)
- Gathering user requirements and documentation of business cases and value propositions to acquire funding for digital initiatives
- Perform User Acceptance Testing (UAT) to ensure that the implemented solutions match the business requirements
- Working with project team members in an agile environment.
Operations Analyst
Banner Energy
03.2017 - 03.2019
- Monitors haul of product, loading/unloading from terminals to the last mile while ensuring strict rules and adherence of product handling bearing safety in mind
- Leads a team in management of 15 Gas trucks (Proprietary & contracted fleet) for supply of Liquefied Petroleum Gas (LPG) to over 65Gas Plants and other third-party Gas plants nationwide
- Coordinates all logistic activities including haulage of products and equipment, ensuring compliance to safety standards and project delivery schedule
- Ensures low downtime of 35 Gas plants, Trucks & equipment aligning with best practices
- Works closely with the Head of Operations & Business Development Managers to ensure all customer expectations are met; from a timely and quality perspective.
Consultant
Netspex Limited
09.2016 - 02.2017
- Salesman on a wide range of products; tailoring them to meet customer expectations
- Training Programme
Access Bank School of Banking Excellence
03.2016 - 08.2016
- Intensive training on the structure of the Financial Services and Information Technology Infrastructure of the banking sector.
Quality Assurance Auditor
RGIS United Kingdom
08.2014 - 12.2015
- Explored and suggested new approaches that impacted quality and quantity of job performance and organizational effectiveness that improved performance
- Consulted and collated data for the UK’s top super stores (Tesco, Primark, Sainsburys, Morrisons) for analysis and effective decision making.
Brand Analyst & IT Support
Simply Gifts & Interiors
03.2013 - 03.2014
- Management skills encompassing Relationship Management with Client, Vendor team, and working on key initiatives with business
- Remotely collating the feedback of the client and studying them for improving the process operations
- Building and strengthening relationships with key accounts; ensuring high customer satisfaction by providing them with complete product support
- Identifying prospective clients from various sectors, generating new business strategies, thereby achieving business targets with turnover above 100 million naira.
Access Bank
Lagos
06.2010 - 01.2011
- I resolved daily user challenges through the service desk
- IT infrastructural management (assisted in supervision of all on-going projects)
- Ensured the Bank’s overall business applications were running on daily basis
- Data centre monitoring and maintenances (Migration of IDejo to Ligali data centre)
- I did full ATM monitoring and maintenances for more than 150 branches (locally and remotely)
- Served as an assistant to the blackberry manager on Blackberry Enterprise Services (BES) for the organization and rendering of other mobile solution services to employees.
Access bank PLC
Lagos
09.2008 - 12.2008
- Worked in a team that repaired more than twenty obsolete computers which the bank sent to the charity
- Assisted in Computer, storage systems and Server maintenances, repairs, installations and trainings for the new employees on IT operations
- Attended to customer’s challenges and sorted out their issues through the IT service desk.
Education
M.Sc. - Business Information System Management
University of Northumbria
Newcastle, England, United Kingdom 01.2014 - 07.2015
B.Tech - Information Management Technology
Federal University of Technology
09.2007 - 09.2012
Bachelor of Science - Information Management Technology
Federal Government College Okigwe
Owerri, Nigeria, West Africa 04.2000 - 04.2006
Skills
Systems, Networks & Cloud Computing (Intermediate)
undefinedCertification
Cloud Adoption Framework - Cloud Skills for Business Teams
I enjoy playing table tennis for leisure
Table tennis its a sport i learned while growing up as a kid.
A 10 minutes play helps me work under pressure.
Timeline
Becoming a Cloud Architect — Learn the Fundamentals
07-2022
Cloud Adoption Framework - Cloud Skills for Business Teams
04-2022
IT Business Operations Manager
SIXT Nigeria
03.2019 - Current
Operations Analyst
Banner Energy
03.2017 - 03.2019
Consultant
Netspex Limited
09.2016 - 02.2017
Access Bank School of Banking Excellence
03.2016 - 08.2016
Quality Assurance Auditor
RGIS United Kingdom
08.2014 - 12.2015
M.Sc. - Business Information System Management
University of Northumbria
01.2014 - 07.2015
Brand Analyst & IT Support
Simply Gifts & Interiors
03.2013 - 03.2014
Access Bank
06.2010 - 01.2011
Access bank PLC
09.2008 - 12.2008
B.Tech - Information Management Technology
Federal University of Technology
09.2007 - 09.2012
Bachelor of Science - Information Management Technology
Federal Government College Okigwe
04.2000 - 04.2006
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