IFEANYICHUKWU NZEREM
Asaba
Summary
I seek to add value, drive excellence, profitability and professionalism to achieve my organization's corporate goals and to contribute my experience in conceptual problem solving, strategic technological relationship, development of infrastructures and personnel management. Proficient in customer service best practices and related options. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
9
9
years of professional experience
Work History
Dealer Sales Representative
OGDs Auto Garage
Lagos (Remote)
04.2022 - Current
- Leveraged social media platforms to engage prospective buyers, showcasing available vehicles and special promotions effectively.
- Developed targeted marketing strategies for increasing dealership foot traffic and overall sales.
- Collaborated with finance team to streamline the car loan approval process, resulting in faster transactions and happier customers.
- Participated in regional trade shows and events to promote brand awareness and attract new clientele.
- Boosted sales revenue by establishing strong relationships with clients and identifying their specific needs.
- Established partnerships with local businesses for cross-promotional efforts, increasing dealership visibility within the community and driving additional foot traffic.
Customer Service Manager
Luna Fx
Asaba, Delta
02.2021 - 02.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Representative
Dizpharm Pharmaceuticals
Asaba, Delta
01.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
IT Personnel
Media Monitoring Services
04.2016 - 12.2016
- Worked in the IT department and secured staff computers from malicious threats and malware, controlling the flow and use of sensitive information. - Worked in the Personnel and Human Resources department where i learnt leadership, analytical and management skills.
Site Manager
Adrian & Bruce Construction
04.2015 - 12.2015
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Interviewed, hired, and trained new workers.
Education
B.Tech. Environmental Technology -
Federal University of Technology Owerri
12.2018
Skills
Microsoft Office Suite (MSWord, Powerpoint, Excel)
Conflict Resolution
Problem Resolution
Product Knowledge
Customer Relationship Management (CRM)
Computer Proficiency
Problem-solving abilities
Active Listening
Customer Relations
Sales expertise
Building rapport
Phone
07067122277, 08133154165
Place Of Birth
Asaba, Delta State
State Of Origin
Imo State
Lga Of Origin
Owerri North
Personal Attributes
- Able to learn quickly, think critically and work independently on any issue in order to arrive at a workable and most profitable course of action.
- High analytical proficiency with keen attention to details.
- Strong teamwork, negotiation and leadership qualities, coupled with proven excellence in oral and written communication.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Language
English, Igbo and Hausa(kadan kadan)
Personal Information
- Date of Birth: 04/30/92
- Gender: Male
- Nationality: Nigerian
References
- Arc. Frank Nelson-Moore, Builder, Designer and Estate Management, CEO O-Quick Limited, 07067555888
- Mr. T.A.N Nzerem, CEO T.A.N Publishers, 08033292023
Timeline
Dealer Sales Representative
OGDs Auto Garage
04.2022 - Current
Customer Service Manager
Luna Fx
02.2021 - 02.2022
Customer Service Representative
Dizpharm Pharmaceuticals
01.2020 - 02.2021
IT Personnel
Media Monitoring Services
04.2016 - 12.2016
Site Manager
Adrian & Bruce Construction
04.2015 - 12.2015
B.Tech. Environmental Technology -
Federal University of Technology Owerri