IFEANYI ISIWU
ENUGU
Summary
Dynamic Branch Manager at ACCESS BANK PLC with expertise in capital budgeting and customer relationship management. Proven track record of driving revenue growth and optimizing operational efficiency. Skilled in variance reporting and team leadership, fostering a collaborative environment that enhances performance and achieves strategic goals. Committed to continuous learning and excellence in service delivery.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Branch Manager
ACCESS BANK PLC
ENUGU
04.2019 - Current
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Monitored financial performance of the branch on a monthly basis.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Established and built customer relationships through targeted outreach and initiatives.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Designed sales and service strategies to improve revenue and retention.
- Conducted regular performance reviews for all employees in the branch.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Service Manager
DIAMOND BANK PLC
ENUGU
02.2006 - 04.2019
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Developed and implemented strategies for providing excellent customer service experience.
- Led team engagement to assist cross-functional departments and achieve goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Trainee Engineer
PHRC (Subsidiary of Nigerian National Petroleum Corporation)
PORTHARCOURT
01.2002 - 12.2003
- Completed daily tank measurements, checked flow lines and recorded pressures.
- Monitored gauges, indicators and computer displays in order to verify specified operating conditions.
- Communicated with other personnel regarding any changes in production schedules or operational issues.
- Synchronized activities across pumphouses to achieve continuous product flow and minimize contamination.
- Ensured compliance with safety procedures while performing job duties.
- Worked closely with engineers to analyze data related to refining processes.
- Operated valves to regulate flow of materials through process equipment such as pumps, compressors, exchangers, heaters, coolers, and reactors.
- Performed daily visual inspections of the entire refinery, including tanks and piping systems.
- Maintained accurate records of all activities performed during shift operations.
- Adjusted process parameters such as temperatures, pressures, flows, levels and compositions to ensure optimal operation.
- Inspected safety devices such as relief valves and alarms to ensure proper functioning.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Master of Science - Environmental Management Science
ENUGU STATE UNIVERSITY OF SCIENCE & TECHNOLOGY
12-2021
Bachelor of Engineering - Chemical Engineering
ENUGU STATE UNIVERSITY OF SCIENCE & TECHNOLOGY
12-2000
Skills
- Variance reporting
- Capital budgeting
- Customer relationship management
- Sales strategy development
- Performance monitoring
- Operational efficiency
- Team leadership
- Revenue growth
- Data analysis
- Proficient in MS office
- Willing to learn
- Banking
- Know your customer
- Customer and vendor relations
- Goals and performance
- Accounting management
- Problem-solving abilities
- Excellent time management skills
- Relationship management
- Process optimization
Certification
- Chartered Banker
- Associate International Retail Banker
Education and Training
other,other
Accomplishments
- Increased monthly revenue 100% through implementation of strategic initiatives.
- Collaborated with team of 20 in the development of Everest.
- Resolved product issue through consumer testing.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Repeatedly received recognition from superiors for excellence in service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementPersonal development programsWork from home optionWork-life balance4-day work weekFlexible work hoursCompany CultureLanguages
English
Native language
English
Beginner
A1
Timeline
Branch Manager
ACCESS BANK PLC
04.2019 - Current
Customer Service Manager
DIAMOND BANK PLC
02.2006 - 04.2019
Trainee Engineer
PHRC (Subsidiary of Nigerian National Petroleum Corporation)
01.2002 - 12.2003
Master of Science - Environmental Management Science
ENUGU STATE UNIVERSITY OF SCIENCE & TECHNOLOGY
Bachelor of Engineering - Chemical Engineering
ENUGU STATE UNIVERSITY OF SCIENCE & TECHNOLOGY
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