Ifeanyi Iloh
Abuja
Summary
A strategic thinker and self-motivated professional with over 9 years of experience spanning sales and operational roles. Demonstrated success in leveraging technology to enhance operational efficiency and implementing strategic initiatives to drive growth, elevate member experiences, and achieve business objectives. Proven leadership skills in coordinating diverse teams, forging key partnerships, and delivering innovative solutions. Committed to cultivating collaborative ecosystems that foster creativity, innovation and heightened productivity.
Overview
13
13
years of professional experience
Work History
Community Manager, Team Lead
Ventures Park Limited
10.2023 - Current
- Spearheading initiatives to create a thriving and collaborative workspace environment
- Responsible for member engagement and creating the bridge between the diverse members and the seamless functionality of the coworking space
- Organizing and executing engaging events, workshops, and networking opportunities to provide warm and informative onboarding experiences for new members, the Community Manager ensures that our coworking community remains lively and connected
- Implementing strategies that encourage collaboration and networking
- Manage the digital presence of the coworking hub, communicating updates, and amplifying member achievements through various channels
- Resolve member inquiries and concerns promptly, maintaining high member satisfaction
- Oversee day-to-day operations, ensuring the coworking space is well-maintained and equipped.
Community Manager, Team Lead
Churchgate Towers & Rivers House
09.2019 - 10.2020
- Managing facilities in Churchgate Towers & Rivers House to ensure community members enjoy first class experience by developing and deploying optimized operational systems, SLAs and adopting a proactive approach to maintenance service towards always keeping the premises in excellent condition in line with the overall international and in country plan
- Work closely with the necessary internal teams and suppliers/vendors to ensure procurement exercises are completed promptly in line with laid down policies and procedures in a cost-effective manner
- Effectively manage suppliers/vendors by keeping up-to-date databases, develop matrix to rate the suppliers based on key parameters not limited to adherence to SLA, up-to-date regulatory documentation and organize quarterly meetings with the various suppliers/vendors
- Efficiently manage assigned operational budgets and maintained up-to-date records of expenditure
- Manage the process of recruitment, training of team members - front desk officers, drivers, cleaners, etc
- With a view to provide guidance towards their professional growth
- Oversee the overall management of consumables, inventories, and capital assets in the facilities, including acquisition, maintenance, and disposal of already amortized capital assets
- Maintain company customer service rating at not less than 95%
- Successfully manage events for community members by providing necessary support with respect to venue, training materials, refreshment, etc
- Provide necessary support for visiting colleagues and community members by liaising with already onboarded service provider
- Work closely with Area Manager to establish and deliver to a range of community initiatives designed to develop connections between members.
Area Manager
Regus - Lagos
07.2018 - 08.2019
- Managed a group/cluster of location and ensured sale performance and critical KPI's were met
- Defined and implemented sales strategy plan, handled the full sales cycle from identifying a new sales opportunity until closing the sale successfully
- Trained in negotiations and time management
- Grew number of leads generated through networking and sales activities
- Dedicated to expanding client bases by building lasting relationships
- Establishing personal objectives for all direct reports and clearly communicate performance.
Medical Representative
Avro Pharma Limited - Lagos
03.2014 - 06.2018
- Offered one on one sales meetings to key clients for increased information and awareness of brands and consequential sales growth
- Scheduled appointments with medical professionals to sell specific products
- Analysed market competition and created sales forecasts
- Grew business sales effective cross-selling, exceptional customer service and cold calling
- Sign-on new distributors & manage existing distributors with the view of ensuring the achievement of assigned sales targets.
Territory Sales Representative
Avro Pharma Limited - Lagos
07.2012 - 02.2014
- Generate sales plan in conjunction with District Sales Manager while ensuring strict adherence to the regulatory requirements of the industry
- Achieve annual territorial sales target by utilizing sales skills, territory management skills and customer relationship skills as well as strategically enforcing compliance with product life-cycle policies within my territory
- Effective re-distribution of products using approved sales programs
- Deliver sales presentations to key customers and customer groups
- Maintain and grow relationships with key customers, decision makers and thought leaders
- Effective brand promotion.
Call Center Representative
Vconnect Global Services Limited - Lagos
05.2011 - 06.2012
- Render customer care services to the website users
- Provide information about products and services in Nigeria based on requirements posted.
Education
Diploma Human Resource Management -
ALISON
01.2022
CERTIFICATE OF COMPLETION IN ACHIEVING CUSTOMER-CENTRICITY -
Unknown
01.2018
CERTIFICATE OF COMPLETION IN EXECUTING FOR GROWTH -
Unknown
01.2016
CERTIFICATE OF COMPLETION IN CUSTOMER FOCUS -
Unknown
01.2014
PGD Business Administration -
View, National Open University Lagos
09.2009
B.Sc Biochemistry -
Delta State University, WAEC, Command Day Secondary School Abraka, Delta State, Lagos
06.2002
Skills
- Interpersonal and Communication Skills
- Relationship Building and Management
- Methodical Planning and Organizational Skills
- Budget Management and Implementation
- Sales and Marketing Support
- Multitasking and problem solving skills
- Outstanding customer service
- Strategy and policy development
- Service management
Timeline
Community Manager, Team Lead
Ventures Park Limited
10.2023 - Current
Community Manager, Team Lead
Churchgate Towers & Rivers House
09.2019 - 10.2020
Area Manager
Regus - Lagos
07.2018 - 08.2019
Medical Representative
Avro Pharma Limited - Lagos
03.2014 - 06.2018
Territory Sales Representative
Avro Pharma Limited - Lagos
07.2012 - 02.2014
Call Center Representative
Vconnect Global Services Limited - Lagos
05.2011 - 06.2012
Diploma Human Resource Management -
ALISON
CERTIFICATE OF COMPLETION IN ACHIEVING CUSTOMER-CENTRICITY -
Unknown
CERTIFICATE OF COMPLETION IN EXECUTING FOR GROWTH -
Unknown
CERTIFICATE OF COMPLETION IN CUSTOMER FOCUS -
Unknown
PGD Business Administration -
View, National Open University Lagos
B.Sc Biochemistry -
Delta State University, WAEC, Command Day Secondary School Abraka, Delta State, Lagos
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