Hi, I’m
Idris Adebayo Mubaraq
Receptionist
Lekki Ajah,Lagos State
Summary
Proven hospitality professional with a track record of enhancing guest relations through exceptional service and problem-solving skills. At Golden Tulip Hotel, mastered menu presentation and hospitality service expertise, significantly improving guest satisfaction. Skilled in multi-tasking and guest communications, adept at creating memorable experiences.
Overview
6
years of professional experience
1
Certification
Work History
Golden Tulip HotelAsaba,Delta State
Room Service Attendant
10.2023 - 08.2024
Job overview
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Answered quests inquiries and questions about hotel's menu.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Verified accuracy and quality of orders before delivery.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
Delta State Government Asaba Delta State
Nysc Intern: Assistant Secretary To the D.g (S.D.G
09.2023 - 07.2024
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed strong working relationships with colleagues through effective collaboration on shared tasks.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted in budget preparation and expense tracking for improved financial management within the department.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
Amelonds Resort Hotel Lekki Ajah Lagos State
Room Service Attendant
02.2021 - 07.2023
Job overview
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Inspected dishes and utensils for cleanliness.
- Served meals to customers according to established guidelines.
- Maintained clean and safe work environment.
Princess Luxury Hotel Ilorin,Kwara State
Receptionist
03.2019 - 12.2021
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Noktel Resort Hotel Ilorin Kwara State
Receptionist
03.2018 - 11.2019
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Kwara State University Malete,ilorin,Kwara State
Bachelor Of Science from Tourism And Hospitality Management
12.2022
Badore Community Senior Secondary SchoolBadore,Ajah, Lagos State
West African Secondary School Certificate
07.2017
Almoomeen Nursery And Primary SchoolLagos Island, Lagos State
First School Leaving Certificate
07.2011
Skills
Problem-solving
Multi-tasking skills
Guest relations
Hospitality service expertise
Menu memorization
Menu presentation
Sales expertise
Certification
National youth service corps
Timeline
National youth service corps
08-2024
Room Service Attendant
Golden Tulip Hotel
10.2023 - 08.2024
Nysc Intern: Assistant Secretary To the D.g (S.D.G
Delta State Government
09.2023 - 07.2024
Room Service Attendant
Amelonds Resort Hotel
02.2021 - 07.2023
Receptionist
Princess Luxury Hotel
03.2019 - 12.2021
Receptionist
Noktel Resort Hotel
03.2018 - 11.2019
Kwara State University
Bachelor Of Science from Tourism And Hospitality Management
Badore Community Senior Secondary School
West African Secondary School Certificate
Almoomeen Nursery And Primary School
First School Leaving Certificate