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Desired Job Title

WORK PREFERENCE

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Important To Me

Work Location

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Customer Support Specialist with expertise in managing inquiries and troubleshooting technical issues. Enhanced support processes to streamline operations and elevate customer experiences through effective problem-solving and empathetic communication. Committed to delivering high-quality service and embracing new challenges.

Leveraged 20+ years of Customer Service expertise across diverse channels. Skilled in CRM systems, communication and problem solving with proven records of 95%+ CSAT & 98% first-contact resolution. Improving satisfaction and reducing escalation!

Knowledgeable and dedicated customer service professional with extensive experience in telephony industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Experienced customer service representative with a strong focus on issue resolution and ensuring satisfaction for the company and the consumer. Efficient and adept at handling challenging situations, motivated and passionate about delivering excellent service. Possesses physical strength to lift to 50lbs and stamina to stand for extended periods—over 10 years of experience in customer service and collections roles. Exceptional people skills enable connection with individuals from diverse backgrounds, making them an asset to any team.

Idris Kasali

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Customer Support Specialist

Team Lead - Customer Suppoert Operations

Subject Matter Expert

Medical Record Advocate Agent

Sales Representative

Education

Bachelor of Arts - Linguistics

Skills

Certification

Timeline

Customer Support Specialist

Team Lead - Customer Suppoert Operations

Subject Matter Expert

Medical Record Advocate Agent

Sales Representative

Bachelor of Arts - Linguistics

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