Open To Work
IDRIS AKINNIBI
Work Preference
Summary
Detail-oriented and customer-focused Customer Service Officer with over 4 years of experience delivering exceptional support in customer support, invoicing, and operations management within dynamic service environments. Expertise in invoice validation, refund processing, manifest verification, and regulatory compliance enhances operational efficiency. Proven ability to engage effectively with internal and external stakeholders, facilitating timely documentation and precise financial processing while maintaining a commitment to excellent service delivery. Strong analytical, communication, and problem-solving skills complement proficiency in ERP systems, Microsoft Office Suite, and CRM tools.
Overview
3
3
Certification
8
8
years of professional experience
Work History
Project Management Office (PMO) Manager
Tiege Consult
01.2026 - Current
- Enhanced project success rates through continuous improvement initiatives and monitoring project performance.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of relevant laws, policies, and procedures related to the field of expertise.
- Delivered high-quality results consistently by adhering to established guidelines, protocols, and performance standards.
- Conducted post-project evaluations to assess overall performance, identify areas for improvement, and derive key learnings for future projects.
- Facilitated regular progress meetings with stakeholders to provide updates on milestones achieved or roadblocks encountered.
Customer Support Representative /Operations Coordinator
Heyfood Africa
02.2023 - Current
- Coordinated with vendors, drivers, and finance teams to resolve invoice discrepancies and ensure timely payment processing.
- Maintained accurate customer and delivery records for audit and reporting purposes.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Supported refund and credit adjustments through collaboration with finance and customer success teams.
- Generated daily performance reports and contributed to continuous improvement initiatives enhancing billing accuracy and customer satisfaction.
Customer Support & Sales Representative
Lolu’s Cuisine LTD
08.2022 - 01.2023
- Processed customer orders, invoices, and payments, ensuring accurate record-keeping and prompt delivery documentation.
- Responded to customer inquiries and resolved issues related to orders, refunds, and billing discrepancies.
- Liaised with logistics and finance teams to ensure data integrity across manifests and order records.
- Maintained consistent communication with clients and agents to track refund statuses and documentation updates.
Customer Service Representative
Ison Xperiences (Airtel Telecommunications)
01.2021 - 02.2022
- Provided first-line support to resolve customer queries on billing, service adjustments, and refunds.
- Verified and updated customer account information to maintain compliance with company SOPs.
- Ensured adherence to billing and documentation procedures, maintaining accurate digital records for audit readiness.
- Recognized for maintaining a high customer satisfaction rate and timely issue resolution.
Sales Manager
Forever Living Nigeria
01.2020 - 12.2020
- Oversaw sales documentation, invoice preparation, and client credit reconciliation.
- Monitored customer transactions to ensure accuracy and compliance with company policies.
- Built and maintained strong customer relationships, improving retention and revenue growth.
Classroom Teacher (NYSC)
Mola International School
10.2018 - 11.2019
- Developed and implemented instructional plans and maintained accurate student performance records.
- Enhanced communication and collaboration skills applicable to customer and stakeholder interactions.
Education
B.A (Hons) - English and International Studies
Osun State University
Osogbo, Nigeria01-2018
Senior Secondary School Certificate - undefined
OAU International School
Ile-Ife, Nigeria01-2013
Skills
- Invoicing management
- Refund processing
- Adaptability in dynamic environments
- Customer service expertise
- Data reconciliation
- Performance reporting
- CRM and ERP software proficiency
- Effective communication
- Process optimization
Accomplishments
- Improved invoice accuracy and delivery tracking by 25% through better data verification processes.
- Recognized for maintaining zero discrepancy rate in customer billing records for three consecutive quarters.
- Supported the rollout of a refund tracking workflow, reducing resolution turnaround time.
- Consistently achieved top-tier customer satisfaction ratings for prompt issue resolution and service excellence.
Certification
- Project Management and Business Analysis, Tritek Consulting Limited - April 2026
- Professional Certification in Customer Care, Ison Xperiences - January 2023
- Professional Diploma in Project Management – Throne Management & Business Institute
Languages
English
Advanced (C1)
Timeline
Project Management Office (PMO) Manager
Tiege Consult
01.2026 - Current
Customer Support Representative /Operations Coordinator
Heyfood Africa
02.2023 - Current
Customer Support & Sales Representative
Lolu’s Cuisine LTD
08.2022 - 01.2023
Customer Service Representative
Ison Xperiences (Airtel Telecommunications)
01.2021 - 02.2022
Sales Manager
Forever Living Nigeria
01.2020 - 12.2020
Classroom Teacher (NYSC)
Mola International School
10.2018 - 11.2019
Senior Secondary School Certificate - undefined
OAU International School
B.A (Hons) - English and International Studies
Osun State University