Manager
Idowu Temitope
08135529372
Chervron Drive, Calton Gate Estate
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
4
4
Customer service
1
1
Sales representative
Work History
Restaurant Manager
Shackeshack Lekki
Lagos
01.2023 - Current
Manager
Ican Beauty Salon And Spa
Lagos
04.2021 - 12.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized and safe environment for employees and patrons.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recruited and hired top performers to add talent and value to department.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Accomplished multiple tasks within established timeframes.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Lab Technician
Landmark University
Omu-aran
01.2019 - 01.2020
- Tracked collected specimens by initialing, dating and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Logged patient information and recorded results into system.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Representative
Eagles Thrift,Credit And Loans
Akure
11.2015 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Communicated professionally with colleagues, freelancers and clients.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
HND - Science Laboratory And Technology
Rufus Giwa Polytechnic
Ondo State 10.2020 - 12.2021
Industrial Training -
Landmark University
Omu - Aran 01.2020 - 06.2020
National Diploma - Science Laboratory And Technology
Rufus Giwa Polythenic,Owo
Ondo State 10.2017 - 12.2019
Senior School Certificate -
Aquinas College Akure
Ondo StateSkills
Verbal and written communication
Leadership experience
Staff Management
Customer communication
Excel reporting functions
Internet proficiency
Administrative support
Team spirit and excellent negotiation skills
Timeline
Restaurant Manager
Shackeshack Lekki
01.2023 - Current
Manager
Ican Beauty Salon And Spa
04.2021 - 12.2022
HND - Science Laboratory And Technology
Rufus Giwa Polytechnic
10.2020 - 12.2021
Industrial Training -
Landmark University
01.2020 - 06.2020
Lab Technician
Landmark University
01.2019 - 01.2020
National Diploma - Science Laboratory And Technology
Rufus Giwa Polythenic,Owo
10.2017 - 12.2019
Customer Service Representative
Eagles Thrift,Credit And Loans
11.2015 - 12.2017
Senior School Certificate -
Aquinas College Akure