Manager
Idowu Temitope
08135529372
Chervron Drive, Calton Gate Estate
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
4
4
Customer service
1
1
Sales representative
Work History
Restaurant Manager
Shackeshack Lekki
Lagos
01.2023 - Current
Manager
Ican Beauty Salon And Spa
Lagos
04.2021 - 12.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized and safe environment for employees and patrons.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recruited and hired top performers to add talent and value to department.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Accomplished multiple tasks within established timeframes.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Lab Technician
Landmark University
Omu-aran
01.2019 - 01.2020
- Tracked collected specimens by initialing, dating and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Logged patient information and recorded results into system.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Representative
Eagles Thrift,Credit And Loans
Akure
11.2015 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Communicated professionally with colleagues, freelancers and clients.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
HND - Science Laboratory And Technology
Rufus Giwa Polytechnic
Ondo State 10.2020 - 12.2021
Industrial Training -
Landmark University
Omu - Aran 01.2020 - 06.2020
National Diploma - Science Laboratory And Technology
Rufus Giwa Polythenic,Owo
Ondo State 10.2017 - 12.2019
Senior School Certificate -
Aquinas College Akure
Ondo StateSkills
Verbal and written communication
Timeline
Restaurant Manager
Shackeshack Lekki
01.2023 - Current
Manager
Ican Beauty Salon And Spa
04.2021 - 12.2022
HND - Science Laboratory And Technology
Rufus Giwa Polytechnic
10.2020 - 12.2021
Industrial Training -
Landmark University
01.2020 - 06.2020
Lab Technician
Landmark University
01.2019 - 01.2020
National Diploma - Science Laboratory And Technology
Rufus Giwa Polythenic,Owo
10.2017 - 12.2019
Customer Service Representative
Eagles Thrift,Credit And Loans
11.2015 - 12.2017
Senior School Certificate -
Aquinas College Akure
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