IDONGESIT EYO

• Resolved technical issues and forecasted troubleshooting complications during software trials.
• Developed and executed QA test cases, scripts and procedures for automated software maintenance.
• Designed, executed and maintained automated test scripts for in-project deployment.
• Tested software to assess optimal in-project deployment.
• Created successful test scripts to manage automated feature testing,
• Devised cohesive test plans for projects using advanced testing technologies.
• Assessed application patches and updates at development, testing and quality assurance stages.
• Tracked, prioritized and organized defects with Jira, working with development team to facilitate timely corrections.
• Utilized Agile software development methods to increase team efficiency by 70%.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Completed in-depth usability testing on Web, Android and iOS mobile devices.
• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
• Kept scripts and test cases updated with current requirements.
• Built automated test scripts to handle repetitive software testing work.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Collaborated with Product Managers to establish, meet and maintain quality assurance thresholds based on best-practice tools.

• Worked as a QA resource person with the First Bank IT team and and released 3 projects [FirstCredit, First Monie Wallet redesign,and First Monie Agency POS update].
  
  • Reviewing functional specifications, and user stories and coming up with a comprehensive test plan strategy in an agile development environment
  • Testing new applications/features & modifications to existing functionality.
  • UI/UX testing of First monie Mobile wallet for Android and iOS.
  • Test script development, test execution, defect logging, and tracking.
  • Carrying out Smoke and Sanity test on developed builds and also Regression tests on all software applications and systems after code changes are being made by the developers.
  • Validating released software modules as before deployment to production.
  • Reporting all software bugs discovered in the system and retesting after debugging by the developers to confirm bug fixes.
  • Preparing Test Summary Report (TSR) and sharing the report with stakeholders
• Assessed software bugs and compiled findings along with suggested resolutions for development team members.
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.

• Performed Smoke, Sanity and Regression tests on modules and full software implementations for more than 7 projects.
  • Review requirements, functional specifications and come up with comprehensive test strategy in for agile development environment.
  • Ensuring that standard processes and procedures are being followed through out software development lifecycle (SDLC).
  • UI/UX testing of Mobile and Web application.
  • Carrying out Performance testing like Load test, Usability test, Cross-Browser Testing, compatibility test.
  • Responsible for planning and carrying out performance/stress/load test.
  • Test Script development and test execution.
  • Carrying out Smoke and Sanity test on developed builds and also Regression test on all software applications and systems after code changes are being made by developers.
  • Validating released software modules after deployment to production.
  • Reporting all software bugs discovered in the application and retesting after bug fixing by the developers.
  • Preparing UAT scripts and conducting UAT with clients.

• Develop test plan and strategies to test applications based on BRD/SRS and collaborating with the development team.

• Software defect tracking and regression testing after modification of existing functionality for identified project releases.

• Performing Web page inspection, API testing with Postman, Cross- Browser test, end-to-end testing, and performance test using JMeter.

• Establish and constantly update thorough and accurate documentation of assigned projects.

• Performed Automated application UI/UX testing and database validation.

• Data base testing using MySQL.

• Ad hoc testing.

• Conducting UAT sessions with client

• Review requirements, and reports shared by the development team.
• Review requirements, functional specifications and come up with comprehensive test strategy in an agile development team.
• UI/UX testing of Mobile app, Usability test, Cross-Browser Testing, Beta testing and regression test.
• Responsible for planning and carrying out performance/stress/load tests.
• API testing using Postman
• Conducting UAT sessions with FinTech(s) to verify product can handle Realtime Business scenarios.
• Reporting all software bugs discovered in the system and retesting after debugging by the developers to confirm bug fixes.
• Validation deployed productions in production environment

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Developed and maintained courteous and effective working relationships.
• Onboard customers to the electronic channels, training of colleagues through the use of demos and to ensure customers are using the system.
• Responsible for incident management when there are system problems and downtime by acting as SME's and by assisting IT colleagues.
• Acting as SME in all related projects and system enhancements. Delivering performance excellence through working as part of a team undertaking a wide range of support and servicing activities
• Supporting staff and customers in order to facilitate e-channel usage.
• ATM, Debit/Credit Cards, POS, Mobile app and Diamond Online support.

• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
• Knowing the bank's products inside and out so that you can answer questions.
• Processing transactions, Debit card requests, forms, application, and requests.
• Keeping records of customer interactions, transactions and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Account opening for new customers and cross-selling of other bank's product to existing customers.
• Ensuring KYC and AML Compliance during customer onboarding.
• Attending to customer enquiries via email and phone lines.
• Performs other duties assigned by the Customer Service Supervisor and Customer service Manager.