Summary
Work History
Education
Skills
Hobbies
Referee
Timeline
CustomerServiceRepresentative

IDONGESIT AUGUSTINE OKON

Customer Service Representative
38, Akerele Street, Onigbongbo, Maryland , Lagos State

Summary

A committed and dedicated administrative personnel with exceptional customer service. Proven ability to manage people and offering continuous customer engagement. Offering honored competencies in data entries, file management , effective communication and administrative support.

Work History

Receptionist

4th Apartment and Suites, Opebi
Lagos state
02.2021 - 08.2022
  • Receive incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
  • Managed booking and reservations, confirmed payments and directed guest to rooms and facilities.
  • Answered central and external telephone call and directed calls accordingly.
  • Maintained files and records of Guests by implementing the effective filling system.
  • Resolved service-related problem and documented actions.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Delivered outstanding services to guests
  • Maintained a conducive reception area

Office Administrator

Command Day Secondary School, Ikeja
Lagos State
12.2019 - 10.2020
  • Handled scheduling , record keeping and reporting.
  • Issued out spread sheet to teacher to enable them work effectively and efficiently.
  • Monitored staff operations for accurate documentation.
  • Kept detailed records of supplies and office equipment and make orders for new supplies.
  • Established and maintained good relationship with student and staffs.
  • Issued out stationaries to enable staffs work effectively.

Office Administrator

Goshen Stores, Uyo
Akwa-ibom
03.2011 - 11.2014
  • Established effective working relationship with customers
  • Daily sales transactions were reconciled in order to record daily profits and maintain a balance.
  • Managed store customers in a busy situation by proactive communication and encouraging remarks.
  • Supervised guests at front counter, answered questions regarding products.
  • Managed store inventory

Education

Bachelor of Science - Agricultural Crop Science

Akwa-Ibom State University
Mpat Enin
09.2014 - 11.2019

Cornelia Connelly College,
Akwa-Ibom State
04.2005 - 08.2011

Hillside International Nursery And Primary School
Akwa-Ibom State
06.2000 - 09.2005

Skills

    Customer and client relations

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Hobbies

Reading, Research , Cooking

Referee

Dr. Jackson Etuk

Lecturer, Department of English

Akwa-Ibom state University

drjacksonetuk@gmail.com

07019435773



Miss Deborah Okon

Air Hostess, Ibom Air

Akwa-ibom state secretariat Annex Udo Udoma avenue

Uyo, Akwa-ibom state.

08021395787

Timeline

Receptionist

4th Apartment and Suites, Opebi
02.2021 - 08.2022

Office Administrator

Command Day Secondary School, Ikeja
12.2019 - 10.2020

Bachelor of Science - Agricultural Crop Science

Akwa-Ibom State University
09.2014 - 11.2019

Office Administrator

Goshen Stores, Uyo
03.2011 - 11.2014

Cornelia Connelly College,
04.2005 - 08.2011

Hillside International Nursery And Primary School
06.2000 - 09.2005

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IDONGESIT AUGUSTINE OKONCustomer Service Representative