IDOKO REGINA
ABUJA
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Ticketing, Digital Marketing and Booking of Flight
Teejeetravels Agency
01.2022 - Current
- Coordinated successful product launches, garnering significant media coverage and positive consumer response.
- Spearheaded partnership initiatives with complementary brands, expanding audience reach exponentially.
- Managed budget allocation efficiently across various marketing channels for maximum ROI.
- Conducted thorough market research to identify target demographics and tailor marketing initiatives accordingly.
- Analyzed data from multiple sources to measure campaign success and inform future strategies accurately.
- Led creative brainstorming sessions, fostering innovation within the team and generating fresh ideas for campaigns.
- Provided valuable feedback to marketing team for continuous improvement of campaign effectiveness.
- Enhanced customer engagement through the organization of promotional events and product demonstrations.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Increased brand awareness by developing and implementing creative marketing strategies.
Customer Service Representative
Stemars Travels and Tour Ltd
01.2020 - 01.2022
Company Secretary/ Customer Service
K-City Plaza Ltd
01.2018 - 01.2020
- Enhanced corporate governance by implementing efficient board meeting procedures and documentation practices.
- Handled sensitive employee matters with discretion, ensuring compliance with labor laws while protecting both company interests and employee rights.
- Contributed to the development of strategic growth plans through insightful analysis of competitor activities and market conditions.
- Coordinated seamless annual general meetings by meticulously organizing logistical details, preparing necessary documentation, and communicating effectively with stakeholders.
- Assisted in the successful completion of legal compliance audits by maintaining accurate records and providing timely information.
- Streamlined internal communication channels by creating a centralized database for key company documents and policies.
- Improved efficiency in filing statutory reports with regulatory bodies by implementing an organized system for tracking deadlines.
Tax Audit & Investigation
Bauchi State Board of Internal Revenue Service (National Youth Service Corps)
01.2017 - 01.2018
- Verified compliance with codes and documented findings.
- Produced comprehensive investigative reports and official correspondence for criminal prosecution.
- Safeguarded company assets through proactive fraud detection efforts and timely response to security incidents.
- Presented investigation findings to stakeholders in a clear, concise manner, facilitating informed decision-making processes.
- Prevented potential legal issues by meticulously documenting all investigative activities according to established protocols.
- Worked with law enforcement, prosecutors and company representatives to handle caseload.
- Demonstrated adaptability and resourcefulness by effectively handling a diverse range of case types, leading to successful outcomes.
- Developed effective interrogation strategies that led to numerous confessions and criminal charges filed.
One Year Industrial Attachment (IT)
Federal Ministry of Communication and Technology
01.2013 - 01.2014
- Participated in ongoing professional development opportunities to stay current on best practices within early childhood education field.
- Promoted fine motor skills development through hands-on activities such as finger painting, playdough manipulation, and puzzles completion.
- Mentored new staff members on best practices for working with young children in an early education setting.
- Maintained a safe and nurturing learning environment by adhering to strict health guidelines, including proper sanitation practices and timely diaper changes.
- Developed strong relationships with families by hosting parent-teacher conferences regularly discussing their child''s achievements and areas for improvement.
- Fostered a positive relationship with local community partners by coordinating field trips, guest speakers, and special events for students.
- Enabled students'' cognitive growth by providing a variety of educational toys and materials for exploration during playtime.
- Increased parental involvement in classroom events by organizing family-oriented celebrations throughout the year.
Education
Higher National Diploma in Accounting - Accounting
Benue State Polytechnic
BENUE07.2017
National Diploma Cooperative Economics And Mgt -
Victory Academic Kakuri
Kaduna, Kaduna09.2013
Senior Secondary School Certificate -
Victory Academic Kakuri
Kaduna, Kaduna06.2014
Skills
- Microsoft Office Proficiency
- Accounting package (Atrex Software)
- Microsoft Excel
- Social Media proficiency
- Internet research
- Brand strategy
- Keyword Research
- Search Engine Optimization
- Google Analytics
- Mobile marketing
- Marketing Program Management
Placeofbirth
Kaduna, Kaduna
Lgaoforigin
Okpokwu
Stateoforigin
Benue
Phonenumbers
- 09031715999
- 08128748910
Other Information
Striving for excellence and precision in all positions and circumstances.
Personal Information
- Date of Birth: 10/12/92
- Marital Status: Single
References
True, Engr. Onimago Lukman, Federal Roads Maintenance Engineer, Federal Roads Maintenance Agency, Lagos East, Lagos, 08033589247, Her Excellency, Mosunmola Idongesit Nkanga, Idongesit Nkanga Secretariat, 08056574180
Timeline
Ticketing, Digital Marketing and Booking of Flight
Teejeetravels Agency
01.2022 - Current
Customer Service Representative
Stemars Travels and Tour Ltd
01.2020 - 01.2022
Company Secretary/ Customer Service
K-City Plaza Ltd
01.2018 - 01.2020
Tax Audit & Investigation
Bauchi State Board of Internal Revenue Service (National Youth Service Corps)
01.2017 - 01.2018
One Year Industrial Attachment (IT)
Federal Ministry of Communication and Technology
01.2013 - 01.2014
Higher National Diploma in Accounting - Accounting
Benue State Polytechnic
National Diploma Cooperative Economics And Mgt -
Victory Academic Kakuri
Senior Secondary School Certificate -
Victory Academic Kakuri
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