IDOKO EMMANUEL
Dei-Dei
Summary
Detail-oriented professional pursuing B.Sc. in Computer Science with certification in Integrated Science/Computer. Experienced in teaching, customer service, sales, and administrative support. Skilled in office operations and computer applications, with a focus on organizational efficiency and problem-solving to enhance service delivery and support organizational objectives.
Overview
12
12
years of professional experience
Work History
Corporate Service Representative
Fidelity Bank Plc.
FCT
11.2022 - 01.2026
- Managed customer relationships to enhance satisfaction and provided banking support services to meet client needs.
- Oversaw day-to-day operations of premises, ensuring cleanliness, safety, and maintenance to create a welcoming environment.
- Ensure adherence to health, safety and regulatory requirement.
- Oversee all Company properties, gadgets and tools and their wellbeing for smooth operations.
- Evaluated vendor expenses to optimize costs and coordinated with vendors to ensure quality job delivery.
Direct Sales Executive
Fidelity Bank Plc.
FCT
05.2022 - 11.2022
- Built strong customer relationships and achieved sales target
- Facilitated account openings and managed client accounts to ensure satisfaction
- Offered personalized advice and solutions tailored to customer requirements
- Recommended financial products based on client needs and goals
Porter
Suite Apartment Hotel
Asaba
01.2019 - 08.2019
- Facilitated guest reservations to improve service experience
- Managed daily operations to ensure customer satisfaction
- Maintained cleanliness standards to foster welcoming environment
Computer Instructor
Shello Computer Training Center
Lokoja
01.2014 - 07.2016
- Instructed students in computer basics and application skills to enhance their technical proficiency
- Guided students through practical computing exercises to reinforce learning and application of concepts
- Maintained laboratory systems and software
- Coordinated office organization and supported associates to streamline procedures
- Resolve office-related malfunctions and respond to requests or issues
Class Teacher (computer studies)
Community Secondary School Ajitata
09.2013 - 03.2014
- Developed and delivered engaging lesson plans for computer studies
- Coordinated hands-on experiments to actively engage students in learning and enrich extracurricular activities
- Managed laboratory equipment and organized learning materials to support effective teaching
Education
B.Sc. - Computer Science
National Open University Of Nigeria
07-2024
Nigeria Certificate in Education (NCE) - Computer /Integrated Science
Kogi State College of Education Ankpa
Kogi State, Nigeria01-2018
Skills
- Client account management
- Regulatory compliance
- Customer service
- Supplier relationship management
- Problem-solving and analysis
- Time management
- Team collaboration
- Adaptability training
- Attention to detail
- Communication management
Hobbies and Interests
- Reading
- Researching
- Making Friends
- Surfing The Internet
Timeline
Corporate Service Representative
Fidelity Bank Plc.
11.2022 - 01.2026
Direct Sales Executive
Fidelity Bank Plc.
05.2022 - 11.2022
Porter
Suite Apartment Hotel
01.2019 - 08.2019
Computer Instructor
Shello Computer Training Center
01.2014 - 07.2016
Class Teacher (computer studies)
Community Secondary School Ajitata
09.2013 - 03.2014
B.Sc. - Computer Science
National Open University Of Nigeria
Nigeria Certificate in Education (NCE) - Computer /Integrated Science
Kogi State College of Education Ankpa