IDO ANIEKAN UDOFIA
Administrative Assistant
Kamloops
Summary
Successful Customer Service Representative with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Assistant
Primehill Limited
Uyo
03.2016 - 10.2022
- Offered basic technical support for clients on wide range of company products.
- Managed 30+ incoming calls each day with utmost professionalism and knowledgeable service.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer calls and emails to answer questions about products and services.
Client Service Associate
IPC HOMES
Abuja
06.2012 - 02.2016
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Communicated with clients regarding account services, statements, and balances.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Used excel to prepare and submit database statistics, graphs and charts to accurately track financial movements.
- Improved overall efficiency 65% by anticipating needs and providing outstanding support.
Education
J.D. - Law
Igbinedion University
Nigeria 09.2004 - 11.2009
Post-Baccaleurate Diploma - Human Resource Management
Thompson Rivers University
Kamloops 01.2023 - Current
Skills
Documentation and reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Post-Baccaleurate Diploma - Human Resource Management
Thompson Rivers University
01.2023 - Current
Customer Service Assistant
Primehill Limited
03.2016 - 10.2022
Client Service Associate
IPC HOMES
06.2012 - 02.2016
J.D. - Law
Igbinedion University
09.2004 - 11.2009
Similar Profiles
Mayank PareekMayank Pareek
Sap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private LimitedSap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private Limited
KOJO HASTINGSKOJO HASTINGS
CEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana LimitedCEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana Limited
Abhishek NigamAbhishek Nigam
Territory Manager at Navneet Toptech Limited /Navneet Education LimitedTerritory Manager at Navneet Toptech Limited /Navneet Education Limited