Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

IDARA ANIEFIOK ESSIEN

ABUJA,NIGERIA

Summary

Dedicated customer service representative with 5 years of experience in delivering exceptional support and resolving customer inquiries. Proficient in data entry and Salesforce CRM, with skills in complaint resolution and maintaining customer satisfaction. Strong analytical mindset enables identification of service improvement opportunities.

Overview

8
8
years of professional experience
4
4
Certification

Work history

Customer service representative

Vitality Clubhouse
Abuja, Nigeria
09.2023 - 07.2025
  • Handled returns and exchanges efficiently, ensuring high customer satisfaction.
  • Managed over 60 inbound calls per day, providing quick resolutions to customer issues.
  • Provided top-notch support for increased customer satisfaction.
  • Resolved conflicts effectively, offering timely solutions to customer disputes.
  • Utilised Salesforce CRM for accurate record-keeping and detailed customer notes.
  • Maintained compliant documentation on Salesforce for reliable company records.

• Data Entry/ Customer Service Representative

Bosaaco Business Ventures
Abuja, Nigeria
04.2018 - 04.2023
  • Delivered prompt and professional customer service via phone, email, and in person.
  • Managed customer data to identify service improvement opportunities.
  • Trained new employees in data management and customer service protocols.
  • Ensured smooth running of operations with timely preparation of reports and increased sales by above 30%.
  • Developed strong relationships with customers, fostering brand loyalty and repeat business.
  • Performed administrative duties contributing towards smooth store operations.

• Data Entry Specialist (Internship)

ID Digital Marketing Ltd
Abuja, Nigeria
03.2017 - 03.2018
  • Managed high-volume email correspondence efficiently, promoting swift response times.
  • Maintained client confidentiality whilst handling sensitive data.
  • Enhanced data accuracy by meticulous entry and proofreading.
  • Implemented new spreadsheet system, improving ease of access to information.
  • Verified accuracy of information and sorted information of documents for computer entry.
  • Used advanced Excel knowledge to manage and manipulate high-volume data.

Education

Bachelor of Science - International Relations

National Open University of Nigeria
Abuja, FCT/ Nigeria
2022 - 2025

National Diploma - Business Administration

D.S Adegbenro ICT Polytechnic
Ogun State / Nigeria
2014 - 2016

Skills

  • Telephone manners
  • Data entry proficiency
  • Complaint resolution
  • Microsoft Office
  • Excel proficiency
  • Salesforce CRM
  • Customer data management
  • Multi-tasking
  • B2B SaaS
  • Analytical mindset
  • Customer relationship management
  • Live chat support



Languages

English
Fluent
French
Beginner

Certification

Data Analytics Internship - Side Hustle (March 2023)

Google Analytics for Beginners - Google Digital Academy (July 2023)

Bootcamp Training in Data Analysis - Nigerian Women Techsters (August 2023)

Data Analyst - Entrylevel (Sept. 2023)

Affiliations

Learning new language (currently improving my French), Writing, Watching movies

References

References available upon request.

Timeline

Customer service representative

Vitality Clubhouse
09.2023 - 07.2025

• Data Entry/ Customer Service Representative

Bosaaco Business Ventures
04.2018 - 04.2023

• Data Entry Specialist (Internship)

ID Digital Marketing Ltd
03.2017 - 03.2018

Bachelor of Science - International Relations

National Open University of Nigeria
2022 - 2025

National Diploma - Business Administration

D.S Adegbenro ICT Polytechnic
2014 - 2016

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IDARA ANIEFIOK ESSIEN