Idara Usen Eduok
Summary
Seasoned Sales Agent possessing broad knowledge of sales strategies and customer relationship management. Well-versed in identifying potential leads, negotiating deals, and closing sales. Strong communication skills combined with problem-solving abilities have consistently contributed to driving business growth. Made significant contributions to previous work environments by fostering long-term client relationships through personalized customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Agent (Remote)
My ED Space
04.2025 - 07.2025
- Developed strong communication skills for successful customer service.
- Assisted customers with technical support issues over the phone or online chat.
- Recognized as a top performer by consistently exceeding monthly quotas.
- Adapted quickly to changing market conditions and shifts in consumer trends.
- Monitored customer feedback closely and implemented improvements accordingly.
- Communicated product features, advantages, and benefits to customers.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Cold called potential customers to generate leads.
- Responded promptly to customer queries to increase overall satisfaction.
Sales Agent
Neutratech
Abuja
06.2024 - 01.2025
- Developed strong communication skills for successful customer service.
- Assisted customers with technical support issues over the phone or online chat.
- Recognized as a top performer by consistently exceeding monthly quotas.
- Adapted quickly to changing market conditions and shifts in consumer trends.
- Monitored customer feedback closely and implemented improvements accordingly.
Nysc Corper
Customs Clinic
Karu
06.2023 - 03.2024
- Obtained specimen from patients of all ages and properly verified patient's identity.
- Consulted with clinical laboratory supervisor, Health services manager & Faculty Director in matters relating to purchasing, budgeting & cost analysis.
- Attended Conference organized by the medical laboratory science council of Nigeria and the association of medical laboratory scientists of Nigeria in promotion of the practice of medical laboratory science.
Medical Laboratory Scientists in Training
Olabisi Onabanjo University Teaching Hospital
Sagamu
11.2021 - 10.2022
- Trained in all the four units of the laboratory namely; Chemical pathology, Hematology, Microbiology and Histopathology.
- Previous experience performing laboratory testing in a clinical setting to include those tests classified as waived.
- Verified correct identification of specimens before testing.
- Performed & evaluated quality control, equipment and maintenance & instrument calibration as needed.
- Attended seminars & participated in some of the presentations.
- Training on how to use personal protective equipment (PPE).
Medical Laboratory Scientists in Training
Ogun State Government Hospital
Ota
05.2019 - 08.2019
- Contribute to the development of training logs for all of the tests performed in the section.
- Consulted with Clinical Laboratory Supervisor, Health Services Manager and Faulty Director in matters relating to purchasing, budgeting and cost analysis.
- Previous experience performing Laboratory testing in a clinical setting to include those tests classed as waived.
- Obtained Specimen from patients of all ages and properly verified patient identity.
- Verified correct identification of specimen before testing.
- Followed established guidelines for determining the priority of specimen testing and procurement.
- Verified normal and confirmed abnormal results; provided appropriate communications and documentation in accordance with section protocols & in compliance with all accrediting & regulatory agencies.
- Recognized that the attainment of knowledge is every employee's responsibility & accepts accountability for staying current on all written or electronic communication.
Medical Laboratory Scientists in Training
05.2018 - 08.2018
- Knowledge of clinical laboratory techniques and procedures.
- Knowledge of infection control techniques and procedures.
- Use automated laboratory equipment.
- Adheres to all turnaround times, documents calls as necessary and verifies critical values and specimen identification.
- Under limited supervision prepare and perform low to high complexity testing, editing and reporting of various clinical tests as directed under department SOPs.
Education
Bachelor of Science - Medical Laboratory
Babcock University
01.2020
West African Senior Certificate Examination -
Rayfield International Sec School
State01.2013
Skills
- Specimen preparation techniques
- Cold calling and lead generation
- Administrative tasks and support
- Laboratory information systems
- Interpersonal communication skills
- Leadership and team collaboration
- Innovative thinking and problem-solving
- Analytical performance and data analysis
- Excel proficiency and spreadsheet analysis
- Attention to detail and accuracy
- Customer feedback management
- Product knowledge and expertise
Certification
- Certificate of participation in Annual Scientific conference and Workshop, 01/01/19
- Certificate of Completion at New Horizon Computer Learning Centers, 01/01/20
- Microsoft Office Specialist, 01/01/16
- PSENSE Employment Skills Certificate in Poise Nigeria, 01/01/20
- Certificate of National Service, 04/28/24
References
- AC Pratt, HOD Customs Clinic Laboratory, 0803313001
- Mr. Paul, Director Medical Laboratory, 08035891795
Timeline
Sales Agent (Remote)
My ED Space
04.2025 - 07.2025
Sales Agent
Neutratech
06.2024 - 01.2025
Nysc Corper
Customs Clinic
06.2023 - 03.2024
Medical Laboratory Scientists in Training
Olabisi Onabanjo University Teaching Hospital
11.2021 - 10.2022
Medical Laboratory Scientists in Training
Ogun State Government Hospital
05.2019 - 08.2019
Medical Laboratory Scientists in Training
05.2018 - 08.2018
Bachelor of Science - Medical Laboratory
Babcock University
West African Senior Certificate Examination -
Rayfield International Sec School