Open To Work
Idara Felix Ekong
Customer Support Specialist
Abuja,FC
Work Preference
Summary
I am dedicated and details-oriented Customer Service Specialist with 2 years of experience improving customer satisfaction, optimizing service operations, and resolving high-impact issues across hospitality and nonprofit environments. I specialize in delivering empathetic, solution-driven support, strengthening stakeholder relationships, and enhancing service quality through structured processes. Known for consistently raising customer satisfaction scores by 30%, reducing service delays, and improving team coordination. I bring a blend of analytical problem-solving, clear communication, and customer advocacy to every interaction ensuring faster resolutions, stronger customer loyalty, and seamless service experiences.
Overview
6
6
years of professional experience
Work History
Esthetician/Skincare consultation
Uyai Beauty Hub
Uyo, Akwa Ibom State
09.2024 - 12.2025
- Increased skincare product sale by 25 -40% through personalised products recommendations based on client skin analysis.
- Maintained 90% client retention rate by delivery customised treatments and building long-term skincare plans.
- Achieved monthly retail sales targets by educating clients on proper skincare routine and professional products.
- Contributed to growth in repeat bookings through excellent consultation, treatment result, and post-treatment follow-ups.
- Performed 4-10 professional facial treatment daily while maintaining high client satisfaction and service quality.
- Health/Beauty
Front Desk Receptionist
Ibom Hotel & Golf Resort
Uruan, Akwa Ibom State
03.2022 - 11.2023
- Delivered high-quality guest experience by managing check-in/check-out operations efficiently, reducing wait times and improving guest satisfaction.
- Processed payments, deposits, and credit transactions accurately, ensuring financial compliance and reducing billing discrepancies.
- Coordinated room assignments based on guest preferences, enhancing personalised services delivery.
- Resolved guest concerns promptly, strengthening brand loyalty and retention.
- Maintained organised front desk operations in a fast-paced hospitality environment.
- Hospitality
Project Management Lead
Save Destiny Foundation
01.2020 - 01.2026
- Involved in project management activities.
- Management of projects at Save Destiny Foundation.
- Led cross-functional teams to deliver community and organisational projects on time and within budget.
- Managed project budgets and tracked expenditures to ensure cost efficiency and financial accountability.
- Monitored project progress and adjusted plans as needed.
- Identified risks and implemented mitigation strategies.
- Ensured quality standards were met throughout the project lifecycle.
- Prepared comprehensive progress reports and presented updates to stakeholders and leadership teams.
President
Rotaract Club Annex University of Uyo
University of Uyo
07.2022 - 06.2023
- Led community service projects and member engagement as president.
- Presided over meetings and ensured effective decision-making.
- Represented the club at district and inter-club events.
- Built partnerships with local organizations and sponsors.
- Ensured alignment with Rotary International values and objectives.
- Prepared reports and presented performance updates to stakeholders.
- Leadership role in a service organization
Secretary
Rotaract Club Annex University of Uyo
University of Uyo
07.2021 - 06.2022
- Served as Secretary managing records and facilitating meetings.
- Recorded and maintained accurate minutes of meetings.
- Maintained membership records and attendance tracking.
- Ensured compliance with Rotaract and Rotary International guidelines.
- Organized and maintained club files and administrative records.
- Supported the President and executive team with administrative duties.
- Facilitated internal communication between committees.
- Part of a community service club promoting leadership and service
Education
Bachelor of Science - Health Education
University of Uyo
07.2024
Skills
- Strong analytical skills
- Excellent leadership and team management abilities
- Effective communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks
- Strong attention to detail and commitment to quality excellence
- Proficient in MS Office
- Zendesk
- Proficient in customer satisfaction
- Effective communication skills
- CRM
- De-escalation
- Customer Retention
- Contact centers
- Strong organizational and planning skills in a fast-paced environment
- Time management skills
- Customer service management
Accomplishments
- Enhanced customer satisfaction scores by 30% through proactive issue resolution, personalised follow-ups, and consistently delivering empathetic, solution-focused communication.
- Successfully advocated for customers' needs by identifying underlying customer needs and guiding them through the right treatment and routine.
- Strengthened stakeholder relationships through clear, consistent communication and reporting.
- Successfully led Rotaract Club initiatives improving local community services that improved engagement and organisational impact.
Languages
Native
Affiliations
- Rotary International
Timeline
Esthetician/Skincare consultation
Uyai Beauty Hub
09.2024 - 12.2025
President
Rotaract Club Annex University of Uyo
07.2022 - 06.2023
Front Desk Receptionist
Ibom Hotel & Golf Resort
03.2022 - 11.2023
Secretary
Rotaract Club Annex University of Uyo
07.2021 - 06.2022
Project Management Lead
Save Destiny Foundation
01.2020 - 01.2026
Bachelor of Science - Health Education
University of Uyo