Idara Emmanuel
Lagos
Summary
. Accommodating administrative assistant and customer service personnel with over three years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications, . Highly motivated and driven to achieve set goals and targets.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Human Resource and Sales Executive Manager
Savemore Retails Technology Ltd.
01.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
Customer Representative
Fastride
01.2022 - 06.2022
- Used [Software] to prepare memos, correspondence and reports.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted sales revenue by skillfully promoting diverse service options.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- I was also responsible for the registration of new riders/Drivers who visit the office
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Science - Business Administration And Management
Akwa Ibom State University
Akwa Ibom, Nigeria01.2019
Diploma in Insurance -
University of Uyo
Uyo, Akwa Ibom State, Nigeria01.2015
Skills
- Scheduling
- Account updating
- Complaint resolution
- Call Management
- Data Entry
- Appointment Scheduling
- Microsoft Excel
- Product Promotion
- Follow-up skills
- Call center experience
- Customer Service
- Problem-solving abilities
- Project management abilities
- Office equipment proficiency
- Active Listening
- Computer Proficiency
- Documentation
- Customer Education
- Reading Comprehension
- Order Processing
- Warehousing functions
- Recordkeeping strengths
- Customer Relations
- Microsoft PowerPoint
- Administrative Support
Certification
- NovelleCenter, LagosState, Nigeria, Certificate in project management professional, 2023
- FazieCouture, KogiState, Nigeria, Certificate of participation, 2020
Timeline
Human Resource and Sales Executive Manager
Savemore Retails Technology Ltd.
01.2022 - Current
Customer Representative
Fastride
01.2022 - 06.2022
Bachelor of Science - Business Administration And Management
Akwa Ibom State University
Diploma in Insurance -
University of Uyo
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