Hi, I’m
Idahosa Igege
IT Support Specialist / Virtual Assistant
Ikeja, Lagos
Summary
Accomplished IT Support Specialist with a proven track record at Lagos State Internal Revenue Service, enhancing system stability and customer satisfaction through expert-level technical assistance and proactive maintenance. Skilled in software installation and fostering collaborative environments, significantly reducing downtime and improved IT support delivery. Using approaches that blends technical proficiency with strong interpersonal skills, ensuring high levels of user support and team efficiency.
Overview
15
years of professional experience
6
years of post-secondary education
4
Certifications
Work History
Lagos State Internal Revenue ServiceIkeja, Lagos
IT Support Specialist
08.2011 - Current
Job overview
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Provided Tier 1 IT support to over 200 non-technical internal users through desk side support services on weekly basis.
D'Best IT ServicesLagos, Lagos
Senior IT Support Engineer /Virtual Assistant
01.2023 - 06.2024
Job overview
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
- Improved system stability by implementing proactive IT maintenance and monitoring procedures.
- Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction.
- 24 hours online after sales support to ensure customer satisfaction.
- Installed, configured and maintained computer systems and network connections.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Adapted quickly to emerging technologies and software, staying ahead in providing versatile virtual assistance.
Gombe State GovernmentNafada, GO
IT Support Specialist /IT Teacher
02.2010 - 07.2011
Job overview
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed backup and recovery of data assets to safeguard system availability.
- Boosted student confidence and independence through personalized learning approaches and one-on-one support.
- Implemented effective classroom management strategies, fostering a positive and inclusive learning environment.
- Increased student engagement with interactive online tools and resources during lessons.
- Mentor and tutor over 80 pupil on computer usage and application
Education
Ladoke Akintola University of TechnologyOgbomoso, Oyo State, Nigeria
MBA from Financial Management
07.2012 - 03.2014
Adekunle Ajasin UniversityAkungba, Ondo State
Bachelor of Science from Banking And Finance
01.2005 - 04.2009
Skills
Software Installation
Languages
English
Native language
English
Proficient
C2
Certification
ISC2. Certified Cybersecurity
Timeline
ISC2. Certified Cybersecurity
05-2024
Cisco Certified Network Associate (CCNA)
05-2023
Senior IT Support Engineer /Virtual Assistant
D'Best IT Services
01.2023 - 06.2024
Computer Security and Systems Management
10-2022
Google IT Support Professional Certificate
08-2022
Ladoke Akintola University of Technology
MBA from Financial Management
07.2012 - 03.2014
IT Support Specialist
Lagos State Internal Revenue Service
08.2011 - Current
IT Support Specialist /IT Teacher
Gombe State Government
02.2010 - 07.2011
Adekunle Ajasin University
Bachelor of Science from Banking And Finance
01.2005 - 04.2009
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