Elliot Idahosa
Lagos,Lagos
Summary
Dedicated professional with a strong foundation in team building and communication skills, adept at problem-solving and remaining calm under pressure. Demonstrates exceptional ability to foster collaborative environments, ensuring effective teamwork and achieving project goals. Committed to leveraging these skills to drive organisational success and contribute to future growth.
Overview
1
1
Language
6
6
years of post-secondary education
5
5
years of professional experience
Work history
Chat Moderator
Ademola Integrated
Benin City, Nigeria
11.2022 - 05.2024
- Handled daily duties accurately and efficiently while following procedures.
- Learnt new skills quickly and applied them to daily tasks.
- Delivered assigned tasks reliably under tight deadlines each shift.
- Showed respect, friendliness, and willingness to help across busy periods.
- Covered nights, weekends, and bank holidays with flexible scheduling.
- Provided friendly, efficient customer service and managed challenging situations.
- Arrived on time consistently and started work immediately each shift.
- Brought energy and enthusiasm into fast-paced environments throughout shifts.
Customer care representative
MTN Connect
Warri, Nigeria
05.2019 - 09.2022
- Handled sensitive information confidentially to protect customer privacy rights.
- Demonstrated empathy whilst handling challenging customer issues.
- Oversaw training initiatives for new hires; established standard operating procedures.
- Exhibited excellent problem-solving skills for effective dispute resolution.
- Delivered exceptional service with timely responses to queries.
- Deescalated tense situations for improved customer relationships.
- Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
Education
Bachelor of Science - Computer Science
Benson Idahosa university
Benin City, Edo 10.2018 - 07.2024
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Quality Assurance
- Resourcefulness
- Leadership
- Inventory management
Languages
English
Proficient (C2)
References
References available upon request.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Chat Moderator
Ademola Integrated
11.2022 - 05.2024
Customer care representative
MTN Connect
05.2019 - 09.2022
Bachelor of Science - Computer Science
Benson Idahosa university
10.2018 - 07.2024