IBUKUN OJUOLAPE ODURINDE

• Will be responsible for strategic project management and implementation of the Tony Elumelu Foundation (TEF) Entrepreneurship Programme
• The EPM will be actively involved in cultivating, managing, and nurturing internal and external relationships that are critical to the delivery of the Programme
• Duties Flagship Programme Management & Execution:
• Develop strategic plans and actions to meet programme goals
• Develop, design, and coordinate all off-cycle entrepreneurship programme activities, which include:
• Application
• Training
• Mentoring
• Pitching
• Seed Capital Disbursement
• Curate training question pool and training curriculum for the Flagship Programme
• Develop guides and communication scripts to promote programme clarity and provide regular programme updates to entrepreneurs
• Ensure all program documents are translated into relevant languages
• Create project management controls, systems for tracking and templates for reporting internally and externally on all programme-related events
• Manage the team schedule for programme delivery and execution
• Optimize Programme resources to deliver all programme activities on time and within budget
• Leverage expertise, skills, and networks to provide advisory support to the Executive leadership as required
• Oversight and responsibility for ensuring seamless execution of all EP-related activities (both Flagship and off-cycle)
• Stakeholder Management:
• Manage internal and external stakeholder relationships
• Liaise with key stakeholders internally and externally on the entrepreneurship programme and provide timely reporting on all stages of the program
• Ensure our mentors and alumni are engaged in mentoring and peer-to-peer coaching to ensure the quality of graduates from the program
• Work with the marketing and Communications team to drive awareness of the programme and achieve strategic goals for each phase, from applications to graduation
• Ensure partners are engaged and active at the webinar sessions
• Manage entrepreneur experience throughout the program and ensure timely response to issues
• Training Measurement and evaluation
• Administer Milestone surveys for program M&E
• Drive Program and process improvement:
• Work with Legal and Compliance teams to identify and mitigate programme risk factors at all stages
• Constantly update Program terms and conditions, participation agreement, eligibility, selection criteria, and other program documents based on learning from each cycle with the support of the manager and Legal team.
• Annual review of the Entrepreneurship programme processes, identify elements and improvement plans for key programme areas leveraging.
• Resolved programme issues and initiated appropriate corrective action, maintaining programme integrity and quality.
• Set team priorities, maintained schedules and monitored performance for optimum results.
• Identified gaps in the programme, initiating extra activities and management interventions.

• The candidate will develop and nurture the long-term relationship being built between the Foundation and its selected entrepreneurs for the Entrepreneurship Programme.
• This will involve conducting the operations of the Entrepreneurship Programme cycle to ensure satisfaction with the Programme and safeguard the reputation of the Foundation.
• Duties
• Application Window - addressing inquiries and application-related issues, activity monitoring and reporting, application review support
• Due Diligence - documentation review, entrepreneur engagement & spot-checks, addressing inquiries
• 12-Week Startup Enterprise Toolkit - mentor/mentee engagement, activity monitoring and reporting, learning content curation, handling questions, webinar facilitation
• Business Plan Window - business plan submission monitoring, business plan review facilitation, handling inquiries
• TEF Forum - Stakeholder registration support and managing questions, travel support, on-site entrepreneur coordination
• Seed Capital Disbursement - documentation submission monitoring, collation and reporting, activity monitoring and reporting, disbursement monitoring and reporting
• The candidate will also collaborate with internal teams (e.g., Tech team) to address entrepreneurs' needs and other duties delegated by the Chief Operating Officer (COO) and Entrepreneurship Programme Manager (EPM) from time to time.
• Streamlined processes to improve and optimise office operations.

The Events Manager is responsible for planning, managing, and executing all events in the organization, ensuring they deliver the brand promise and provide value for money.

• Is responsible for planning, managing, and executing all events in the organization, ensuring that they deliver the brand promise and provide value for money
• Duties
• Handle all corporate events within the Heirs Holdings Group
• Initiate and drive new events that deliver on business objectives. Develop, Plan and Execute on strategic business events
• Manage vendors locally and internationally as needed on various events and communication projects
• Prepare detailed logistics plans for all events to ensure smooth running of events
• Deliver events on time within budget to meet or exceed expectations. Manage all project budget end to end to maintain cost ratios for all events
• Ensure excellent customer service and quality delivery for all events. Manage the invitations and RSVP for all events
• Handle the media logistics in conjunction with key stakeholders on all events
• Physical inspection of sites before events, ensuring the setup is satisfactory
• Provide briefing documents for relevant executives on thethemedia aspect of the event
• Build and maintain strong relationships with suppliers/vendors to ensure smooth running of events
• Good communication ability to lead and motivate the team
• Co-ordinate with the Head, Marketing and Corporate Communication regarding the look and feel of events
• Prepare briefing pack for the team and company as appropriate for events being held, stating expectations and roles as necessary
• Develop and share project tracker on all events to ensure all are kept abreast
• Support the Marketing and will coordinate events groupwide
• Provide and maintain status reports and project plans on the clients and projects
• Undertake other related duties that may be assigned from time to time
• Facilitated smooth running of events, leading pre-event team briefings to present final action plan and provide updates on last-minute details.
• Worked closely in a team of three to coordinate logistics of event set-up.
• Established excellent working relationships with five trusted contractors and suppliers.
• Successfully managed several events under budget while delivering exceptional event management services.

The Entrepreneurship Programme Manager will manage strategic projects and implement the Tony Elumelu Foundation (TEF) Entrepreneurship Programme. The EPM will be actively involved in cultivating, managing, and nurturing internal and external relationships that are critical to the delivery of the Programme.

As the Entrepreneurship Programme Analyst, the candidate will develop and nurture the long-term relationship being built between the Foundation and its selected entrepreneurs for the Entrepreneurship Programme. This will involve conducting the operations of the Entrepreneurship Programme cycle to ensure satisfaction with the Programme and safeguard the reputation of the Foundation. Implemented proactive changes to programme operations to meet goals best.

To support the CEO in organisation, scheduling, correspondence, human resources, and meetings

Take responsibility and ownership of office organisation, project management, deadline compliance and essential documents and files.

The Tony Elumelu Foundation liaison with Heirs Holding HR/Finance and Legal Resources

• To drive sales and portfolio growth and currently manages portfolio worth 350million
• Help promote the company's corporate culture
• Present and sell the organization's product and service to current and potential clients
• Understanding a client's investment needs by profiling them and help proffer solutions that would best suit their needs
• Develop new customer relationship and follow up on new leads and referrals resulting from field sales activity
• Educate clients on the importance of investment
• Manage their portfolios efficiently and give them quarterly feedbacks
• Client relationship management for Elixirs existing clients, high net worth client etc
• Head responsibility to exceed the business objectives, customer service satisfaction and account profitability
• Support team staff adequately to accomplish service needs of client
• Help formulate solutions to respond to identified needs of client such as liquidation and rollover of investment, mandates etc
• Ensure that the clients account is opened and managed appropriately with no errors
• Work with the investment solutions team to strategize on new products that would best suit the needs of our clients.

• Attend to walk in clients and give them adequate information about the product and services
• Walk closely with client care advisory team and securities trading department to strategize on us to give our clients exceptional service
• Open accounts for our clients and ensure that their information's are well documented
• Resolve client's investment needs promptly and adequately to exceed their expectation
• Open accounts for our clients and ensure that their information's are well documented
• Resolve client's investment needs promptly and adequately to exceed their expectation
• Maintain documentation of customer inquiries and responses for future reference
• Identify and implement new ideas to help promote and improve customer support service
• Maintain a broad knowledge of the company's products and services
• Identifying prospective clients and bring them onboard to help resolve their investment needs
• Providing investment excellence and providing high performing financial services to our client's service to both internal and external customers
• Ensuring that clients are being treated with utmost respect
• Providing exceptional service to clients before during and after a service has been rendered
• Walk closely with client care advisory team and securities trading department to strategize on the best service to give our clients, providing investment excellence and providing high performing financial services to our client's service to both internal and external customers
• To drive sales and portfolio growth and currently manages portfolio worth 350million & Head responsibility to exceed the business objectives, customer service satisfaction and account profitability.

• Identifying prospective clients and bringing them onboard
• Building relationship with both old, new, and prospective clients
• Ensure and provide quality service to both internal and external clients
• Address clients' inquiries/communications as required
• Work closely with Operations Manager and other team members
• Liaise with CEOs, Managers, Top level representatives of different merchandise and provide expertise as a member of the customer Relationship management departmental team
• My objectives were to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the customer relationship management department.

• Deliver prompt and professional solutions for customer inquiries via phone
• Return customer calls in a timely manner to ensure customer satisfaction
• Manage large volume of customer calls in friendly and courtesy manner
• Achieve and/or exceed set targets
• Maintain procedures and processes for first level problem determination
• Research, prioritize and resolve customer issues in timely and accurate fashion
• Maintain documentation of customer inquiries and responses for future reference
• Direct or route customer calls to appropriate personnel for assistance
• Handle dissatisfied customers in a polite and professional fashion
• Track and follow-up all customer requests in a timely manner
• Maintain broad knowledge of all company products, services, and promotions
• Provide outstanding and exceptional customer service
• Greet and address customers in a friendly and respectful way.

• Checking accounts and dispatch of chequebooks
• Responsible for preparation and opening accounts for customers
• Assisted in preparation of the proposed office index
• In charge of setting up working procedures and management of office space
• Giving prompt responses to customer's complaints.\
• Responsible for preparing and opening accounts for customers in charge of setting up working procedures and managing office space. Checking accounts & dispatch of chequebooks
• Strategic Transformation and Development Consulting team -

• In organisation, scheduling, correspondence, human resources, and meetings
• Take responsibility and ownership of office organisation, project management, deadline compliance and essential documents and files
• Foundation liaison with Heirs Holding HR/Finance and Legal Resources Duties
• Organise and schedule meetings
• Prepare meeting agendas, perform research for meetings, and take minutes during meetings
• Book business travel arrangements, including flights, transportation, and lodgings for senior management and other staff members
• Maintain office correspondence, including franking and receiving posts, crafting routine electronic correspondence, and maintaining a social media presence on behalf of the Chief Executive Officer.
• Perform reception duties such as answering phones where necessary
• Manage the diaries and schedules of senior management
• Communicate with Board Members, schedule Board Meetings, and arrange meeting agendas
• Liaise with the Events and Speaker Engagement department to organise media appearances and events
• Solve simple IT problems and contact the IT department when necessary
• Maintain electronic filing system, ensuring processes and software are up to date and in working order
• Manage projects and follow up with team members where required
• Maintain a strong working relationship with all departments
• Liaise with other staff members on behalf of senior management
• Handle payroll, HR, and recruitment duties, including on-boarding new staff members and training new employees where necessary
• Prepare and deliver monthly reports
• Communication and Reporting
• To liaise with all relevant departments
• To report all activities to the CEO., Organized meetings on matters of common interest
• Giving reports relating to the rehabilitation of public schools in Lagos I State
• Dispatch of memos and reports for approval
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