IBUKUN ADEPOJU-CONDE
Lagos,Nigeria
Summary
Enthusiastic professional with over five years of experience in WordPress Design, Technical Support, and Training. Proven ability in Troubleshooting and Team Management, driving client satisfaction and enhancing operational efficiency. Experienced in providing remote and on-site support within distributed teams, committed to achieving individual and team goals.
Overview
12
12
years of professional experience
Work history
WordPress Designer
Freelance
Remote
2024.12 - Current
- Design attractive, user-friendly websites using WordPress themes and plugins.
- Utilize CSS and HTML skills for custom tweaks and enhancements.
Personal Development
Training
2024.09 - Current
- Undertook web development courses to build foundational programming skills.
- Took introductory courses on Generative AI.
- Acquired knowledge in business management for improved organizational strategies.
Team Manager | Microsoft Office 365 Concierge & Commerce
Tek Experts Nigeria
Lagos, Nigeria
2024.04 - 2024.08
- Company Overview: A leading provider of technical support and IT solutions
- Worked with each individual via coaching sessions to achieve both their personal and professional goals
- Drove the team's performance to hit and exceed the KPI parameters each month
- Collaborated with Technical Leads to reduce the backlog and increase revenue generation based on the company's PPI model
- Successfully moved an underperforming team with 80% outliers to a high-performing team within three months
Technical Lead L2 (Microsoft Office 365 Enterprise Commerce) & Product Trainer
Tek Experts Nigeria & Rwanda
Lagos, Nigeria
2022.07 - 2024.04
- Company Overview: A leading provider of technical support and IT solutions
- Troubleshot advanced technical billing issues and handled Tier 2 escalations
- Managed backlog reduction, SLA compliance, and quality metrics
- Provided guidance and floor support to agents and team members, ensuring customer satisfaction
- Worked with L&D team to provide both virtual and in-person training for new intakes
Technical Support Engineer L2 (Microsoft Office 365 Enterprise Commerce)
Tek Experts Nigeria
Lagos, Nigeria
2020.06 - 2022.07
- Company Overview: A leading provider of technical support and IT solutions
- Answered inquiries, and troubleshooting technical billing issues for corporate customers
- Managed critical issues with effective communication and action plans
- Resolved a high volume of tickets faster than the company productivity target
- Provided in-depth knowledge of Microsoft 365, Azure, and other cloud services
WordPress.com Happiness Contractor
Automattic (United States)
Remote
2022.10 - 2023.11
- Company Overview: A distributed company offering web publishing platforms
- Troubleshot issues and provided technical support for WordPress.com users
WordPress Designer
Choisir Marketing(India)
Remote(Contract)
2022.04 - 2022.06
- Company Overview: A marketing agency providing design and digital solutions
- Designed websites using WordPress according to clients' needs.
Manager/Trainer/Web Designer/IT Support
Learning Impact Technology Enterprise
Lagos, Nigeria
2018.08 - 2020.02
- Company Overview: An IT solutions company focused on educational institutions
- Started the company from scratch, providing unique IT solutions to several schools
- Managed recruitment and role distribution for employees
- Reached over a hundred schools, sealing profitable deals
- Built and maintained websites, set up school administration software, and provided online & on-site support for clients
School Administrator
Lekki Peculiar School
Lagos, Nigeria
2015.09 - 2018.08
- Company Overview: A private educational institution
Web Developer Intern (PHP)
Fountain of Love Systems
Lagos, Nigeria
2013.09 - 2013.12
- Company Overview: A tech company involved in web development
Education
Higher National Diploma (HND) - Computer Science
Lagos State University of Science and Technology (Lasustech)
2015.12 - 2017.10
National Diploma (ND) - Computer Science
Lagos State University of Science and Technology (Lasustech)
2012.11 - 2014.10
Skills
- Technical Support
- WordPress
- HTML, CSS, Bootstrap, JavaScript, PHP, React
- Azure, Dynamics 365, Microsoft 365 Admin
- Git, Figma, LogMeIn
- ZenDesk, Rave, HubSpot
- Team Leadership
Accomplishments
- Transformed Team Performance - Successfully moved an underperforming team to a high-performing team within three months.
- Founding Learning Impact Technology Enterprise - Started an IT solutions company from scratch, reaching over a hundred prospective clients and closing multiple deals.
- Trained New Hires at a New Site - Traveled to a different country when the company expanded to train newbies, having the team up and running and performing within 6 months.
Award Photo - https://drive.google.com/file/d/1O8osaVdrpR fdNNwFR127Gv1jRvIzzAUL/view
Certification
- Career Essentials in Generative AI - Microsoft and LinkedIn
- Full Stack Software Development Professional Certificate - UTIVA
- Front-End Web Development - FEMCODE AFRICA
- IBM Full-Stack JavaScript Developer (in view) - Coursera
- Diploma in Web Design - Alison
- PHP for Beginners - Alison
- NYSC Certificate of National Service
- Impact Her Digital Skills Training for Female Entrepreneurs
- Jobberman Soft Skills Course
- Ready Set Work (RSW) Certificate of Graduation
- Graduation certificate from Lagos State Government's entrepreneurship and employability training program
References
References available upon request.
Timeline
WordPress Designer
Freelance
2024.12 - Current
Personal Development
Training
2024.09 - Current
Team Manager | Microsoft Office 365 Concierge & Commerce
Tek Experts Nigeria
2024.04 - 2024.08
WordPress.com Happiness Contractor
Automattic (United States)
2022.10 - 2023.11
Technical Lead L2 (Microsoft Office 365 Enterprise Commerce) & Product Trainer
Tek Experts Nigeria & Rwanda
2022.07 - 2024.04
WordPress Designer
Choisir Marketing(India)
2022.04 - 2022.06
Technical Support Engineer L2 (Microsoft Office 365 Enterprise Commerce)
Tek Experts Nigeria
2020.06 - 2022.07
Manager/Trainer/Web Designer/IT Support
Learning Impact Technology Enterprise
2018.08 - 2020.02
Higher National Diploma (HND) - Computer Science
Lagos State University of Science and Technology (Lasustech)
2015.12 - 2017.10
School Administrator
Lekki Peculiar School
2015.09 - 2018.08
Web Developer Intern (PHP)
Fountain of Love Systems
2013.09 - 2013.12
National Diploma (ND) - Computer Science
Lagos State University of Science and Technology (Lasustech)
2012.11 - 2014.10