IBRAHIM SALIU
Channel Support Specialist
LAGOS,NIGERIA
Summary
A young electronic payment support specialist who manages payment applications, this also includes card transactions processing, card management supports, transaction routing and monitoring. I have hands-on experience in database management and also work with various Fintech companies such as Interswitch,TeamApt, Appzone, Etranzact, Unified Payments and SterlingPro for payment application integration in the financial sector.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Switch Application Support
First City Monument Bank
Lagos Island, Lagos
12.2022 - Current
- Implement and coordinate all channels related projects for improved cards payment processing.
- Implementation of fresh initiatives on the channels infrastructure to improve efficiency, customer experience and revenue generation.
- Ensure 99.999% availability and optimal level of real-time performance of card transactions’ switch (Postilion)
- Provide first and second level support for the Bank’s E-Channel platforms
- Ensure optimal network connectivity and availability between the FEP and all connecting systems (ATMs, CBA, TPPs, etc.)
- Manage and Support all the Bank’s Card products and carry out card production
- Identification of inefficient processes, services and touchpoints with a view to either eliminate or improve these processes.
- Optimal service delivery and management.
- Troubleshoot database performance issues and optimize its performance
- Troubleshoot network connectivity problems on applications
Channel Support Specialist
Wema Bank PLC
Marina, Lagos
08.2021 - 11.2022
- Implement and coordinate all channels related projects for improved cards payment processing.
- Analyze performance data across various channels on Bi-monthly, Monthly, Quarterly and annual basis for
senior management’s consumption. - Implementation of fresh initiatives on the channels infrastructure to improve efficiency, customer experience
and revenue generation. - Ensure 99.999% availability and optimal level of real-time performance of card transactions’ switch (Postilion)
- Provide enterprise channels capability analysis to measure current utilization of the channels Infrastructure against the established capacity and stack up its performance across periods amidst increasing volumes
- Provide first and second level support for the Bank’s E-Channel platforms
- Manage and Administer TeamApt POS, Viacard (Debit and Prepaid cards), Instant Pin, Instant Card, Card Control,TAMs POS, ATM Recon applications
- Ensure optimal network connectivity and availability between the FEP and all connecting systems (ATMs, CBA,
TPPs, etc.) - Enterprise resource monitoring and administration.
- Channels transactions analysis, presentation and visualization (with Excel Data model & PowerBI) for use by
Executive management to make informed decisions. - Provide daily, weekly, monthly and quarterly report for E-Business, card production, ATMSupport and Esettlement units
- Ensure update of all DR sites databases
- Identification of inefficient processes, services and touchpoints with a view to either eliminate or improve
these processes. - Optimal service delivery and management.
- Maintenance and upgrade of existing infrastructures
- Troubleshoot database performance issues and optimize its performance
- Troubleshoot network connectivity problems on applications
E-payment Solutions Support Officer
Polaris Bank Ltd
VICTORIA ISLAND, LAGOS
11.2019 - 08.2021
- Card transactions monitoring (ATM, POS and Web)
- Card routing and investigation of unprocessed transactions
- Manage the Bank’s Front -End processor (Postilion) for card transactions processing
- Provide support for all Postilion application users
- Provide daily, weekly, monthly and quarterly report for E-Business and card production unit
- Card transactions monitoring (ATM, POS and Web) o Card routing and investigation of unprocessed transactions
- Manage the Bank’s Front -End processor (Postilion) for card transactions processing
- Provide support for all Postilion application users o Provide daily, weekly, monthly and quarterly report for E-Business and card production unit
- Project/Task Accomplishment: o Migration of various channels application from one geo-location to another (MainOne) Automation of Xplorer Prepaid Settlement file
- Channels Transactions Alert automation to include transactions details
- Correction of wrong narrations on in-branch POS terminals
- Migration of channels application from skyebank domain to polarisbank domain
- Implementation of SterlingPro Instant-PIN application
- Automation of backup jobs for various channels application.
Channels Support
Access Bank PLC
Victoria Island, Lagos
10.2017 - 11.2019
- Card transactions monitoring (ATM, POS and Web)
- Card routing and investigation of unprocessed transactions
- Manage the Bank’s Front-End processor (Postilion)
- Provide support for all Postilion users
- Provide daily, weekly, monthly and quarterly report for E-Business and card production unit
- ATM migration from Postilion to Bankworld
- Ensure update of all DR sites databases
- Troubleshoot database performance issues and optimize its performance
- Troubleshoot network connectivity problems on applications
Jiji.Ng Sales Agent
Consol Limited
Lagos, Nigeria, Nigeria
04.2016 - 01.2017
- Develop an effective phone selling technique involving:
- Listening carefully for key concerns of the customers
- Persuading potential sellers on the platform to patronize Jiji premium ads boosting services
Sales and Acquisition Manager
Jiji.Ng
Yaba, Lagos
01.2017 - 03.2017
- Approach potential clients and register them on Jiji.ng
- Advice and sell Jiji.ng premium services to boost customers' ads
- Provide support and after sale services to clients for loyalty and retention.
Education
Master of Science - Information Technology
University of Lagos
Lagos, Nigeria 01.2020 - Current
Bachelor of Science - Computer Science
Kwame Nkrumah University
Kumasi, Ghana 08.2010 - 06.2014
ELTP Certificate - Banking
Access School of Banking Excellence
Ikeja, Lagos 03.2017 - 08.2017
Skills
Technical Support expertise
Certification
AWS Cloud Practitioner Essentials
Timeline
Switch Application Support
First City Monument Bank
12.2022 - Current
Introduction to Cyber Attacks via Coursera
01-2022
AWS Cloud Practitioner Essentials
12-2021
Digital Transformation via Coursera
11-2021
Design Thinking for Innovation via Coursera
11-2021
AI for Everyone via Coursera
11-2021
Channel Support Specialist
Wema Bank PLC
08.2021 - 11.2022
Postilion Basic Training vi Interswitch
07-2021
Master of Science - Information Technology
University of Lagos
01.2020 - Current
E-payment Solutions Support Officer
Polaris Bank Ltd
11.2019 - 08.2021
Channels Support
Access Bank PLC
10.2017 - 11.2019
ELTP Certificate - Banking
Access School of Banking Excellence
03.2017 - 08.2017
Sales and Acquisition Manager
Jiji.Ng
01.2017 - 03.2017
Jiji.Ng Sales Agent
Consol Limited
04.2016 - 01.2017
Bachelor of Science - Computer Science
Kwame Nkrumah University
08.2010 - 06.2014
Similar Profiles
Adefisayo ADEBAJOAdefisayo ADEBAJO
Field Officer/Admin at FIRST CITY MONUMENT BANK GROUP PLCField Officer/Admin at FIRST CITY MONUMENT BANK GROUP PLC
Femi Siji-KennethFemi Siji-Kenneth
Senior Product Manager at First City Monument Bank, FCMBSenior Product Manager at First City Monument Bank, FCMB
Kosi EmekwueKosi Emekwue
Client Services Representative at First City Monument BankClient Services Representative at First City Monument Bank
DANIEL OLORUNSUYIDANIEL OLORUNSUYI
Head, Agribusiness & Structured Trade Commodity Finance (STCF) at FIRST CITY MONUMENT BANKHead, Agribusiness & Structured Trade Commodity Finance (STCF) at FIRST CITY MONUMENT BANK
Oludayo OkunadeOludayo Okunade
Head of Finance and Admin at Drausnet LimitedHead of Finance and Admin at Drausnet Limited