Ibrahim Bello Lamorde
Manager Customer Service
Abuja Central Area. Garki. By AMAC ,Fct
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Goal-oriented Customer Service Manager with 7 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals.
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Customer Service Manager
Abuja Electricity Distribution Company
Abuja Central Area. Garki. By AMAC , Fct
07.2015 - Current
Supervision of all the three arms of AEDC customer service (working customer complaint unit, complaint resolution unit and customer service back office) and reply all customer letters for effective and efficient customer complaint resolution.
Supervision of all regulatory bodies report related to abuja electricity distribution under my coverage (daily, weekly and monthly).
maintenance of all my customer data in related to accounts activation, accounts suspension and correction of customer data.
Education
Master of Arts - Masters in Banking And Finance
Kaduna State University (kasu)
Kaduna 10.2017 - 07.2021
Bachelor of Science - BSc. Management
Modibbo Adama University of Technology
Adamawa Yola 11.2008 - 12.2012
Skills
Highly train an Integrated Commercial Management System (InCms) Ability to work with alla customer service model under incms
undefinedCertification
National institute of Management (NIM)
Timeline
Master of Arts - Masters in Banking And Finance
Kaduna State University (kasu)
10.2017 - 07.2021
Customer Service Manager
Abuja Electricity Distribution Company
07.2015 - Current
National institute of Management (NIM)
05-2013
Bachelor of Science - BSc. Management
Modibbo Adama University of Technology
11.2008 - 12.2012
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