Ibironke Abiola
Lagos,Nigeria
Summary
Dynamic professional with a robust skill set in leadership, decision-making, and emotional intelligence. Demonstrates expertise in customer relationship management and negotiation, driving sales and marketing success through innovation and creativity. Committed to employee motivation and conflict management, fostering effective communication and strong leadership. Adept at critical thinking and time management, aiming to leverage these competencies towards achieving strategic career goals.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Chief Operating Officer
LBI Consulting Services
Gbagada, Nigeria
03.2025 - 01.2026
- Overseeing the daily business and administrative operations and improving operating procedures for optimal efficiency
- Assessing and enhancing the efficiency of internal and external operational processes
- Leading and motivating staff to achieve sales and organizational objectives
- Overseeing the recruitment process to attract the best candidates and reduce employee turnover
- Mentoring and inspiring employees to key into the vision of management
- Establishing policies that improve and promote company vision and culture
- Evaluating company performance and recommend strategies to improve results
- Collaborating with management and other colleagues to raise capital and carry out other business-expanding strategies
Director of Sales and Marketing
Radisson Hotel Lagos Ikeja
Ikeja, Nigeria
10.2018 - 02.2025
- Create and implement short and long-term marketing strategies to meet sales team goals and annual sales targets
- Actively seek new business using marketing campaigns, telemarketing, e-commerce, site visits, and other methods
- Hire, train, and motivate team members to provide better customer service to clients
- Generate new business while also increasing customer loyalty by cultivating long-term relations with patrons
- Evaluate market trends to determine pricing to balance costs, competition, and supply and demand
- Prepare accurate and complete sales reports documenting marketing budgets, current market share, direct sales, and outline marketing plans
- Consult with sales managers and stakeholders to evaluate the company's performance
Sales Manager
Protea Hotel Ikeja
Ikeja, Nigeria
06.2015 - 09.2018
- Achieve growth and hit sales targets by successfully managing the sales team
- Design and implement a strategic business plan that expands the company's customer base and ensures its strong presence
- Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Present sales, revenue, and expenses reports and realistic forecasts to the management team
- Identify emerging markets and market shifts while being fully aware of new products and competition status
Hotel Reservations Agent
Protea Hotel Ikeja
Ikeja, Nigeria
04.2011 - 06.2015
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers' desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.
Front Desk Officer
Protea Hotel Ikeja
Ikeja, Nigeria
09.2008 - 04.2011
- Keep the front desk tidy and presentable with all necessary materials (pens, forms, paper, etc.)
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages, etc., and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels, etc.
- Check, sort, and forward emails. Monitor office supplies and place orders when necessary
- Keep updated records and files. Monitor office expenses and costs. Take up other duties as assigned (travel arrangements, schedules, etc.)
NYSC Teaching Staff
University of Maiduguri
, Nigeria
04.2007 - 02.2008
- Taught Business Studies Assisted in Administrative Duties
Industrial Trainee
Seaview Properties Limited, Nigerian Ports Authority
08.2003 - 08.2004
Education
MBA - Marketing
Assam Don Bosco University
Guwahati, IndiaHigher National Diploma - Business Administration
Lagos State University of science and technology
Lagos, Lagos, NigeriaWest African Examinations Council - undefined
Beautiful Gate Secondary School
Egbe, Lagos, NigeriaFirst Leaving Certificate - undefined
Cornerstone Children School
Egbe, Lagos, NigeriaSkills
- Leadership
- Decision Making
- Emotional Intelligence
- Customer Relationship
- Negotiation
- Sales & Marketing
- Innovation and creativity
- Employee motivation
- Decision-making
- Conflict management
- Negotiation
- Critical Thinking
- Strong leadership
- Effective communication
- Time management
Certification
- Professional Goal Setting Course
- Risk Management and Effective Leadership for Superlative Performance
- Change Forward Course
- Foundations of Management Course
- Hazard Analysis Critical Control Point (HACCP) System Training Course
- Professional Selling Skills and Strategies
- Six Sigma Yellow Belt
- NGstudy Certified Negotiation Associate
- SMstudy Certified Marketing Strategy Associate
- SMstudy Certified Corporate Sales Associate
- Radisson Social Value Training for Sustainable Workplace
LANGUAGES
English
Yoruba
REFERENCES
- Kemi, Jeje, Wholeeats Africa CEO, +234 8095000096, +234 8033026998, No 7, Olufunmilola Okikiolu, off'Toyin St, Ikeja, Nigeria
- Adetayo, Adekunle
INTERESTS
Hobbies: Reading, Meditating, Travelling and Meeting people
Timeline
Chief Operating Officer
LBI Consulting Services
03.2025 - 01.2026
Director of Sales and Marketing
Radisson Hotel Lagos Ikeja
10.2018 - 02.2025
Sales Manager
Protea Hotel Ikeja
06.2015 - 09.2018
Hotel Reservations Agent
Protea Hotel Ikeja
04.2011 - 06.2015
Front Desk Officer
Protea Hotel Ikeja
09.2008 - 04.2011
NYSC Teaching Staff
University of Maiduguri
04.2007 - 02.2008
Industrial Trainee
Seaview Properties Limited, Nigerian Ports Authority
08.2003 - 08.2004
West African Examinations Council - undefined
Beautiful Gate Secondary School
First Leaving Certificate - undefined
Cornerstone Children School
MBA - Marketing
Assam Don Bosco University
Higher National Diploma - Business Administration
Lagos State University of science and technology