Meeting People
Ibidolapo Adebisi
Hospitality Management
Ikeja, Lagos,LA
Summary
Personable and professional communicator with over nine years of retail experience in fast-paced, team-based environments, driven and dedicated to meeting goals, Service-focused and bringing unparalleled skills in customer relations, task prioritization and time management.
Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency in addition to having top-notch skills in oral and written communication.
Overview
1
1
Language
2
2
Certifications
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Retail Advisor
Emerging Markets Telecommunication Services ( 9MOBILE)
Lagos state, Lagos
06.2009 - 02.2020
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in SIM cards and Airtime.
- Sell and market company’s products in assigned Experience Center while providing consistent and quality service.
- Perform all direct sales of products to end users/customers in assigned Experience Centre
- Organize and participate in product education/demonstrations, promotions and activations
- Proactively gather current customer data/information and regularly update customer database to ensure reliability and accuracy.
- Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution
- Attend team meetings as required.
- Prepare/compile agreed periodic activity and performance reports for the attention of the Experience Centre Manager
- Perform any other duties as assigned by the Experience Centre Manager
Administrative Assistant
LANDS RECORDS COMPANY NIGERIA LIMITED
Lagos state, Lagos
07.2008 - 06.2009
- Responded to inquiries from callers seeking information.
- Handled incoming and outgoing mail.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Typing and circulation of internal and external memos
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Perform customer service/ front desk operations
- Maintain confidential files and records
Customer Service Officer
PEACEGATE AVIATION SERVICES
Lagos state, Lagos
11.2005 - 10.2007
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Provide customer feedback on issues relating to transit visas.
- Processing of transit visa and liaising with the Spanish consulate.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Booking appointment for customers and staff at the Spanish Consulate.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Prescreening of applications for transit visas.
- Packaging of tours for individual and corporate clients
Education
Professional DIPLOMA - Hospitality Management
HOSPITALITY BUSINESS SCHOOL
Lagos, Nigeria 05.2021 - 07.2021
Bachelor of Arts - Linguistics
University of Ilorin
Ilorin, Kwara State, Nigeria 09.1999 - 09.2003
Skills
Upselling Products and Services
undefinedCertification
Certified in Food safety by Hospitality Business School, Lagos, Nigeria
Interests
Reading
Travelling
Timeline
Professional DIPLOMA - Hospitality Management
HOSPITALITY BUSINESS SCHOOL
05.2021 - 07.2021
Retail Advisor
Emerging Markets Telecommunication Services ( 9MOBILE)
06.2009 - 02.2020
Administrative Assistant
LANDS RECORDS COMPANY NIGERIA LIMITED
07.2008 - 06.2009
Customer Service Officer
PEACEGATE AVIATION SERVICES
11.2005 - 10.2007
Bachelor of Arts - Linguistics
University of Ilorin
09.1999 - 09.2003
Professional Diploma In Hospitality Management (In view)
Certified in Food safety by Hospitality Business School, Lagos, Nigeria
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