Meeting People
Ibidolapo Adebisi
Hospitality Management
Ikeja, Lagos,LA
Summary
Personable and professional communicator with over nine years of retail experience in fast-paced, team-based environments, driven and dedicated to meeting goals, Service-focused and bringing unparalleled skills in customer relations, task prioritization and time management.
Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency in addition to having top-notch skills in oral and written communication.
Overview
1
1
Language
2
2
Certifications
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Retail Advisor
Emerging Markets Telecommunication Services ( 9MOBILE)
Lagos state, Lagos
06.2009 - 02.2020
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in SIM cards and Airtime.
- Sell and market company’s products in assigned Experience Center while providing consistent and quality service.
- Perform all direct sales of products to end users/customers in assigned Experience Centre
- Organize and participate in product education/demonstrations, promotions and activations
- Proactively gather current customer data/information and regularly update customer database to ensure reliability and accuracy.
- Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution
- Attend team meetings as required.
- Prepare/compile agreed periodic activity and performance reports for the attention of the Experience Centre Manager
- Perform any other duties as assigned by the Experience Centre Manager
Administrative Assistant
LANDS RECORDS COMPANY NIGERIA LIMITED
Lagos state, Lagos
07.2008 - 06.2009
- Responded to inquiries from callers seeking information.
- Handled incoming and outgoing mail.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Typing and circulation of internal and external memos
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Perform customer service/ front desk operations
- Maintain confidential files and records
Customer Service Officer
PEACEGATE AVIATION SERVICES
Lagos state, Lagos
11.2005 - 10.2007
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Provide customer feedback on issues relating to transit visas.
- Processing of transit visa and liaising with the Spanish consulate.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Booking appointment for customers and staff at the Spanish Consulate.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Prescreening of applications for transit visas.
- Packaging of tours for individual and corporate clients
Education
Professional DIPLOMA - Hospitality Management
HOSPITALITY BUSINESS SCHOOL
Lagos, Nigeria 05.2021 - 07.2021
Bachelor of Arts - Linguistics
University of Ilorin
Ilorin, Kwara State, Nigeria 09.1999 - 09.2003
Skills
Upselling Products and Services
Creative Problem Solving
Understanding Customer Needs
Customer Account Management
Verbal and Written Communication
Upbeat and Positive Personality
Calm and Professional Under Pressure
Customer Data Confidentiality
Inbound and Outbound Calling
Patient and Empathetic
Microsoft Office Suite
Team-Oriented and Cooperative
Excellent Attention to Detail
Time Management
Certification
Certified in Food safety by Hospitality Business School, Lagos, Nigeria
Interests
Reading
Travelling
Timeline
Professional DIPLOMA - Hospitality Management
HOSPITALITY BUSINESS SCHOOL
05.2021 - 07.2021
Retail Advisor
Emerging Markets Telecommunication Services ( 9MOBILE)
06.2009 - 02.2020
Administrative Assistant
LANDS RECORDS COMPANY NIGERIA LIMITED
07.2008 - 06.2009
Customer Service Officer
PEACEGATE AVIATION SERVICES
11.2005 - 10.2007
Bachelor of Arts - Linguistics
University of Ilorin
09.1999 - 09.2003