Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Awards
Affiliations
References
Trainings
Timeline
Generic

Ibidapo Ibrahim

Surulere,Lagos

Summary

Innovative I.T. leader and Information Security expert with a passion for driving success. Skilled at identifying opportunities to enable business growth though technology. Tactical project manager with a track record of successful infrastructure and security system implementations. Strong focus on aligning I.T. department activities with strategic business needs. Experienced in vendor management including cloud-computing, hardware, software, telecommunications. Solid track record of building high performance teams. Experience as an I.T. professional in the manufacturing, NGOs and System Integrator.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Head of IT Infrastructure

Sevenup Bottling Company
Ijora, Lagos
11.2021 - Current
  • Provide day-to-day leadership to the IT Infrastructure organization and ensure the activities of the department are aligned with the business requirements and expectations.
  • Lead in driving the provision of scalable, maintainable, high-performance Infrastructure, utilizing agreed technology and advising CIO on technologies required for purchase and renewal.
  • Understand functional, technical, and business requirements at a detailed level, and produce technical solutions that are fit for purpose - own technical solutions from POC to implementation.
  • Apply active governance around overall design, quality, and technical standards.
  • Define technology roadmaps and infrastructure direction in the following areas Hardware / Software / Virtualization architecture.
  • Oversee the day-to-day management of teams within data center operations.
  • Work with others to identify problems and create solutions for computing and network architecture.
  • Manage the implementation of projects within the team.
  • Hire, mentor, and develop a team to achieve strategic business goals.
  • Ensure data center-related priorities are consistent with company objectives.
  • Modernize I.T. Infrastructure, including the migration of key systems to a hosted data center.
  • Lead help desk support team and external partners, providing exceptional customer service to internal customers at the dental practices and corporate offices.
  • Stabilized & improved claim processing (22%) through a SQL upgrade and migration of end-of-life servers to a new high speed/availability virtualized/SAN infrastructure.
  • Evaluated; co-location facilities, cloud computing, and other outsourced services.
  • Provided hands-on system administration, troubleshooting, system setup, and other functions as needed.

Ag Network Operations Manager

Sevenup Bottling Company
Ijora, Lagos
08.2020 - 11.2021
  • Instituted, coordinated, directed, and designed IT-related activities for the business organization, as well as provided administrative direction and support for daily operational activities of the IT department. Ensured the continuous availability of all networking systems in the organization.
  • Administered the growth of the IT department, which included assigning resources to tasks and prioritizing items of interest. Implemented improved procedures and tools for each employee to maximize the workload.
  • Created monthly cost savings in one silo initially of $10,000 and growing to over $25,000 savings after a 200% corporate growth. Reduced costs of infrastructure environment and telecom with aggressive negotiations with vendors.
  • Identified and created business continuity and disaster recovery plans for the corporate business assets.
  • Instituted a documentation strategy of infrastructure using a wiki as backbone that allowed the team to keep information up to date immediately. This improved change management and provided a single POC for information that is typically spread throughout the organization.
  • Created and implemented a help desk call center to create 100% satisfactory resolutions on day-to-day support.
  • Defined and improved on current IT policies, procedures, and best practices.

Technology Innovation Manager (Systems Developer)

Sevenup Bottling Company Limited
IJORA, LAGOS
05.2019 - 08.2020
  • Guided organizational technology strategy and roadmaps
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs
  • Wrote policy, procedure and manuals governing internal IT use
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements
  • Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions
  • Oversaw development and implementation of improvements to support and network operations
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements
  • Drove operational improvements which resulted in savings and improved profit margins
  • Created virtualization roadmap to reduce physical server count by 80% and save ongoing annual savings of $70,000 by the virtualization of 22 servers.

Coordinator System and Network Administration

Ethealth Africa
Bompai, Kano
11.2017 - 05.2020
  • Oversaw an organization’s computer network, which involved more than 6 satellite office locations, and performed system maintenance on software, hardware and configurations when needed.
  • Created a company-wide backup of all network settings and essential data and recovered information in various locations during system crashes.
  • Headed a team of network security personnel to secure sensitive data and prevent breaches from outside sources.
  • Served as the Tier-2 point of contact for researching, diagnosing, documenting and resolving server, network, database and work station issues
  • Configured, installed and maintained hardware/software equipment including routers, switches, and network appliances and upgraded operating systems of 300 workstations at 7 locations
  • Interacted with vendors to manage licensing/maintenance agreements and resolve hardware/software issues
  • Ensured network and IP connectivity established uptime service level agreements of all application servers, and back-end infrastructure
  • Developed/implemented policies, procedures, and associated training for network resource administration, appropriate use, and disaster recovery.
  • Performed data conversions, audits and reconciliations and monitor system capacity to determine its effect on performance and recommended enhancements to meet new or changing network demands

Digital Security Contractor

Co Creation Hub
Lagos, LA
05.2016 - 11.2017
  • Performed and documented the digital security audit of BudgIT.
  • Performed and documented the digital security audit of YIAGA AFRICA.
  • Performed and documented the digital security audit of Cable Newspaper Limited.

Information Technology Administrator

Pacent Technologies Limited
Lagos, LA
05.2016 - 11.2017
  • Reduced the number of technical incidents by 80% through meticulous cable management, preventive security measures, & scheduled preventive maintenance.
  • Decreased network downtime by 25% by using diagnostic measures to troubleshoot and identify holes in the system.
  • Designed data backup protocol for 40 staff and 3 servers via FreeNAS box.
  • Maintain professional communication style 100% of the time.
  • Received and acted on requests made by co-workers for daily IT support issues including non-functioning cd-rom drives, applications not working, and archiving email.
  • Updated local user PC's and production servers on a monthly basis in order to comply with our company policy.
  • Added and removed users, workstations, and distribution groups within Active Directory to ensure company security and asset handling.
  • Performed data analysis, testing, debugging, and problem resolution for existing client software solutions.
  • Researched and evaluated technology solutions to present recommendations for improved system operations.

Corps Member

National Youth Service Corps
Ibadan, OY
06.2013 - 06.2014
  • Tutored students in Computer Studies to provide extra support for those struggling with the material.
  • Supported training departments and schools by accurately fixing hardware and software issues affecting the computer department

IT Support Specialist

Parkway Computers
Ikeja, LA
06.2012 - 06.2013
  • Answered calls and emails at the company's help desk, assisting employees and customers with troubleshooting computer issues
  • Used diagnostic tools to identify hardware failures and replace components that were not functioning
  • Backed up company data on a regular basis, which proved effective in successfully recovering critical information after a malware attack
  • Linked computers to the network and to peripheral equipment, including printers and scanners
  • Directed onsite training for business users to maximize productivity
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements

Education

MBA - (IN VIEW)

University of South Wales
O
2022

Chartered Member

Chartered Institute of Project Managers of Nigeria
Abuja, FCT
12.2020

Bachelor of Science - Computer Science

Bowen University
Iwo, Osun State Nigeria
2013

Skills

  • Cloud-computing, data center co-location, managed hosting services - SaaS, PaaS and IaaS
  • E-commerce infrastructure management, coordination with development teams and vendors
  • Active Directory, Office 365, Windows Server Update Services, Nessus / Sophos, Pulseway, Xcp-ng, Xenserver, Hyper v, Free Nas, True Nas
  • Hardware lifecycle management
  • Firewall, IDS / IPS, Antivirus, Spam filtering, SSL Certificates, Encryption, DNS, PKI, Cloud security
  • Web Application Firewall and reverse proxy implementation and tuning
  • Experience working with IT frameworks including COBIT and ITIL
  • Microsoft Windows Client and Server, Linux, UNIX, Microsoft Office, Microsoft Office 365
  • Datacenter planning and implementation, power and server lifecycle management
  • VMWare and Hyper-V infrastructure design, implementation and administration
  • HP and Dell storage systems (SAN / NAS) implementation, troubleshooting and maintenance

Certification

  • RedHat Certified Engineer. RHCE - REDHAT, 2015
  • RedHat Certified System Administrator. RHCSA - REDHAT, 2015
  • Certified Telecom Professional in UMTS/LTE - RF & RAN/CN - ZTE, 2015
  • Certified Ethical Hacker - EC COUNCIL, 2015 Exp: 2018
  • ITIL Foundation Certificate in IT Service Management
  • IT Service Management Foundation based on ISO/IEC 20000
  • Microsoft Certified Professional - MCP
  • Microsoft Certified Solutions Associate – MCSA
  • Certified Telecom Engineer. IITT 2015

Accomplishments

  • Restructured the infrastructure and support department, created new processes and polices.
  • I negotiated a deal directly with the Google team to get Google Workspace Enterprise (licensing, deployment, and support) for 2000 users at $1,470,000. for 5 years saving over $1,500,000.
  • Migrated 2000 users from hybrid email system to Google Workspace.
  • Improved user experience and simplified operations at the WAN edge with deployment and SD-WAN in a single offering across all SBC locations in Nigeria.
  • Redesigned the IT infrastructure department, clearly demonstrating how the department creates value and how workflows in and out of the department.
  • System Upgrade: Created and drove infrastructure migration strategy to begin transformation of business systems from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.
  • Disaster Recovery Planning: Created and championed a disaster recovery to move data between Kano Data center to Abuja Data center, Abuja Data Center to Kano.
  • Technical Support: Polio Emergency Response Project across 8 states Vaccination Tracking Project across all Northern States.
  • Virtualization: Migrate all to Virtualized Infrastructure, saving over $100,000.
  • Deployed IT asset management Software and streamlined IT asset process within the infrastructure department.
  • SDWAN: Migrate All SBC site to SDWAN by fortigate, to reduces Network outages and Increase efficiency. Increase business services availability to 95%
  • Unified Wireless Network: Migrate SBC to a Unifi WiFi Network available across all office. Making connectivity across office seamless.
  • Switched the business from consumer laptops to Dell business Laptops with 3 year pro support and accidental damage protection, increasing productivity and reducing repair cost by over 7,000,000 at SBC
  • Implemented sophos endpoint protection, increasing endpoint security at SBC
  • Implemented digital guardian Data leakage prevention software, to monitor and investigate data leakage withing the SBC

Awards

  • Overall best employee of the Year at Sevenup Bottling Company 2020/2021. SABI
  • Best Student in hardware, Computer science department Bowen university Iwo. 2011 - 2012
  • Award of Recognition while serving as the Chief IT strategist of the Nigerian Association Telangana State, India 2016
  • Employee recognition at eHealth Africa Nov 2018.
  • Commendation letter from executive Directors at eHealth Africa for high performance score in Appraisal Nov 2018.

Affiliations

  • Chartered Member. Chartered Institute of Project Management of Nigeria
  • Member, Cyber Security Experts Association of Nigeria , 2018 to Current

References

Available on Request.

Trainings

  • 360 Leadership Master Course: Marwan Stambuli | Lagos 2021
  • Introduction to DUCAP: CIPMN | Abuja : 2021
  • Product Management: UTIVA Product School | Lagos: 2020
  • The Corporate Mindfulness Course: Bachir Ra| Lagos :2019
  • Project Management: Almond Careers | Lagos: 2019
  • Cisco Certified Network Associate Training: Zoom Technologies | Hyderabad India 2015
  • MCSA: Windows Server 2012 Training: Zoom Technologies | Hyderabad India 2015
  • LINUX Administration Training: Zoom Technologies | Hyderabad India 2015
  • Certified Ethical Hacker v8 Training: Entersoft IT Solutions Labs Pvt Ltd | Hyderabad India 2015
  • ISO/IEC 20000 Training: Moulik IT Services LLP | Hyderabad India 2015
  • ITIL Foundation Training: Moulik IT Services LLP | Hyderabad India 2015

Timeline

Head of IT Infrastructure

Sevenup Bottling Company
11.2021 - Current

Ag Network Operations Manager

Sevenup Bottling Company
08.2020 - 11.2021

Technology Innovation Manager (Systems Developer)

Sevenup Bottling Company Limited
05.2019 - 08.2020

Coordinator System and Network Administration

Ethealth Africa
11.2017 - 05.2020

Digital Security Contractor

Co Creation Hub
05.2016 - 11.2017

Information Technology Administrator

Pacent Technologies Limited
05.2016 - 11.2017

Corps Member

National Youth Service Corps
06.2013 - 06.2014

IT Support Specialist

Parkway Computers
06.2012 - 06.2013

MBA - (IN VIEW)

University of South Wales

Chartered Member

Chartered Institute of Project Managers of Nigeria

Bachelor of Science - Computer Science

Bowen University

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Ibidapo Ibrahim