Hi, I’m
Ibewuike Nkiruka Precious
Customer Service
Aba,Abia
Summary
I am a selfless individual who puts customers interest first and I am always quick to learn new skills. The best way to achieve greatness is by working in team and that is one personality that describes me more .
Overview
3
years of professional experience
Work History
Crunches Fried Chicken ABA
Brand Ambassador
01.2024 - Current
Job overview
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Optimized local market impact through strategic selection of venues for maximum visibility within target demographics.
- Streamlined event logistics by coordinating transportation of materials, scheduling staff shifts, and overseeing set-up/tear-down processes.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
Mr JamesAba
Customer Service Representative
03.2021 - Current
Job overview
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Michael Okpara University of Agricultural Abia State
Bachelor Of Applied Food Science And Technology from Food Sciences And Technology
10.2021
Skills
Customer Management
Business Growth
Customer Relations
Promoting sales
Business growth
Timeline
Brand Ambassador
Crunches Fried Chicken
01.2024 - Current
Customer Service Representative
Mr James
03.2021 - Current
Michael Okpara University of Agricultural
Bachelor Of Applied Food Science And Technology from Food Sciences And Technology