Ibeh Uchechi
Business Relationship Manager
Lagos
Summary
A Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships with experience across various industries ranging from Event management, Hospitality, IT services, banking to Financial technology and have worked in different roles.
With these exposure, brought about appreciating how technology meets business operations and bring resolution to a lot of problems. Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
12
12
years of professional experience
Work History
Business Relationship Manager
MONIEPOINT INC (formerly Teamapt Inc)
02.2023 - Current
- Engage in business development activities and solicitation of new business; customer acquisition through sales of bank's products and services.
- Managing over 300 customers with over 500 terminals while maintaining terminal activity of 90% on daily basis.
- Cross-selling of bank products such as loans, online payments to generate and increase revenue.
- Managed portfolio of key accounts, ensuring consistent revenue generation and account retention
- Actively seeking out new sales opportunities through cold calling, networking, and social media.
- Maintained open lines of communication with stakeholders at all levels of organization, fostering culture of transparency and accountability
- Built rapport with prospective clients through effective networking events, conferences, and industry gatherings.
- Conduct daily meetings with sales team and carry out reviews on previous day and jointly plans for week ahead.
- Prepare and deliver appropriate presentations on products and services
- Gather feedback from customers or prospects and share with internal teams
- Strengthened client relationships by consistently delivering high-quality service and support.
- Boosted customer satisfaction through timely resolution of issues and proactive communication.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Participated in industry events and trade shows to promote products and services.
Business Manger(Acquiring & Collection Unit)
Access Bank
10.2019 - 01.2023
- Monitored performance metrics regularly to identify areas for improvement and drive continuous progress.
- Implemented innovative marketing initiatives for increased brand visibility and customer engagement.
- Resolution of all POS merchants terminal issue and ensuring excellent quality of service at merchant location
- Engagement of NIBSS/switches and other relevant bodies for issue resolution
- Achieve Revenue, Dormancy, Activation, Volume and Value targets budget as may be assigned
- Provision of basic POS training to merchants and their sales staff
- Provision of consumables to merchants
- Updates on terminals with changes made at NIBSS/Switches
- Activation/retrieval of dormant POS terminals at merchant outlets
- Ensure penetration of channels in respective regions.
Admin/HR Assistant
Techadvance Limited
08.2018 - 10.2019
- Manage and maintain office supplies; anticipate needed supplies; place orders; verifying receipt of supplies.
- Prepare regular reports on expenses and office budgets.
- Reply to emails, telephone or face to face enquires.
- Professional customer service.
- Participating in recruitment.
- Posting job ads and organizing resumes and job applications.
- Scheduling job interviews and assisting in interview process.
- Preparing new employee files.
- Orienting new employee on workplace.
- Create and maintain monthly lunch sheet record of employees for processing of payroll.
- Handle sensitive information in confidential manner.
- Setting appointment and arranging meetings.
- Hire and schedule maintenance workers as needed when problems arise.
- Oversee work of junior staff.
- Overseeing housekeeping and workplace maintenance.
Admin Officer
NIYOT MEDICAL CENTRE
04.2018 - 07.2018
- Register Patient and take payment
- Email invoice when requested
- Prepare patient bill
- Chase all outstanding bills and payment
- Maintain and keep all records
- Supervision of staff rota and compliance to it
- Account Entry and expenses
- Keep all Receipts and Invoices
- File all FIRS and LIRS documents
- Pay Electricity and Internet Bill
- General Facility Management.
Operations Manager
CURVES NIGERIA LIMITED (NYSC)
03.2017 - 01.2018
- Evaluate members current fitness level and personal goals
- Develop personalized training programs for members to follow
- Carry out workout routine specific to the needs of a member
- Monitor their Progress
- Data Entry and maintaining all records
- Guest Production.
Front Desk Manager
REVEAL IMAGE LIMITED
12.2012 - 11.2013
- Keeping an accurate record of cash and credit card payment
- Respond to customer's questions and special request
- Answer all incoming calls
- Check, sort and forward emails
- Keep updated records and files
- Take up other duties as assigned
- Schedules etc.]
Education
National Youth Service Corps (NYSC)
04.2017 -
HND - Library and Information Science
Federal Polytechnic Nekede, Owerri
01.2010 - 2015.04
High School Diploma -
Federal Government College Okigwe, Imo State
04.2003 - 2009.04
Skills
Personal Information
- Date of Birth: 05/25/1993
- Gender: Female
Timeline
Business Relationship Manager
MONIEPOINT INC (formerly Teamapt Inc)
02.2023 - Current
Business Manger(Acquiring & Collection Unit)
Access Bank
10.2019 - 01.2023
Admin/HR Assistant
Techadvance Limited
08.2018 - 10.2019
Admin Officer
NIYOT MEDICAL CENTRE
04.2018 - 07.2018
National Youth Service Corps (NYSC)
04.2017 -
Operations Manager
CURVES NIGERIA LIMITED (NYSC)
03.2017 - 01.2018
Front Desk Manager
REVEAL IMAGE LIMITED
12.2012 - 11.2013
HND - Library and Information Science
Federal Polytechnic Nekede, Owerri
01.2010 - 2015.04
High School Diploma -
Federal Government College Okigwe, Imo State
04.2003 - 2009.04
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