IBEH NGOZI CHINOMSO
Lekki
Summary
Results-driven Network Operations Specialist with five years of experience in enhancing operational efficiency and resolving critical service performance issues. Expert in incident management, delivering timely solutions that align with organisational goals and contribute to overall business success.
Overview
4
4
Languages
1
1
Certification
5
5
years of professional experience
Work History
TX-MPLS Engineer/NAAS Incident Manager
Huawei Technologies Limited
Lekki
07.2024 - Current
- Delivered high-level support, facilitating resolution of critical service performance issues.
- Ensure timely resolution of incidents within the contracted SLAs.
- Lead the coordination for significant outages and provide hourly updates to the Network operation/service executive team.
- Led problem management initiatives, eliminating recurring faults and improving service quality.
- Conducted first-level diagnostics on MPLS circuits and transmission nodes, reducing mean time to repair (MTTR).
- Assist in identifying recurring faults, known errors, and operational improvement opportunities across supported environments.
- Maintain Hub Trackers with High-quality Root Cause Analysis (RCA) to prevent recurring network failures.
- Navigate NOC to NOC escalations and manage the notification matrix for regional stakeholders.
- Coordinate seamless shift handovers, ensuring zero information loss regarding high-priority open tickets.
- Updated tickets, support records, and operational documentation to ensure accurate tracking and effective handover.
- Maintain effective relationships with the vendors, government agencies and key partners.
- Own and maintain internal governance platforms, ensuring all stakeholder data is accurate and updated in real-time.
- Work within approved operational procedures, support models, access controls, monitoring standards, and change governance.
TX-MPLS Engineer
Treten Networks Limited
Lagos
03.2022 - 06.2024
- Provided first-level technical support for IP/MPLS networks and transmission systems.
- Coordinated problem records and managed traffic flow in MPLS network according to NSMC processes and procedures.
- Ensured timely service restoration and problem resolution of complex/high impact incidents and minimise the adverse Impact on the Network.
- Ensured resolution of escalated issues within the SLA.
- Supported implementation of automated system for daily NSMC activities and real-time performance management of transmission platforms, facilitating data-driven decisions for network quality improvements.
- Monitored cloud-hosted services and responded to alerts, incidents, and service requests in line with approved support processes.
- Provided Support in the implementation of approved changes and planned maintenance activities for cloud-supported services.
- Liaised with customers, internal stakeholders and vendors on technical service performance matters.
- Ensure all maintenance tasks are performed in compliance with established procedures and policies.
- Served as interface to MTN contractors, field engineers, operational maintenance centre engineers, and GSM/PTOs for planned work/change requests and site access across the country.
Network Security Analyst
Treten Networks Limited/MTN Nigeria
Lagos
06.2021 - 02.2022
- Monitored security network elements, upstream links, and firewall 24/7 using JUNIPER, NETBOSS, NETBRAIN, and GRAFANA to ensure system integrity and immediate threat response.
- Reviewed security system logs and details to support potential security investigations and identify vulnerabilities.
- Monitored the performance of traffic, systems, and central site processing, addressing anomalies detected.
- Carried out/ran daily Health checks for Firewall Devices.
- Reported failures and faults to relevant teams for resolution.
- Worked with project teams to integrate change management activities into the overall project plan.
- Updated and organised network security team documentation to enhance clarity and accessibility for team members.
Education
Master of Science - Information Technology
University of Lagos
08-2026
Secondary Education - O Level
Madonna Model Secondary School
Owerri, Imo State12-2004
Bachelor of Science - Physics
Imo State University
Owerri, Imo State12-2010
West African Senior School Certificate Examination -
WASSCE
12-2005
Skills
- IP/MPLS proficiency
- Network troubleshooting
- Technical issue resolution
- Root cause analysis
- Incident management
- Problem management
- Cloud services support
- Familiarity with network monitoring and management tools
- Transmission technology expertise
- Service quality improvement
- Change management
- Technical liaison
- Effective communication
- Attention to detail
- Ability to handle multiple tasks
- Ability to work independently
- Ability to adjust to new challenging situations
- Team Leadership
- Leadership skills
- Leadership qualities
- Stakeholder engagement
- Precise in reporting
Certification
- Netbrain Certified Automated Associate (NCAA), 2023-01-01
- Netbrain Certified Platform Administrator, 2023-01-01
- Fortinet Network Security Engineer (NSE 1-3), 2023-01-01
- Project Management Essentials Certified (PMEC), 2023-01-01
Custom
Playing Board Games
Languages
English
Proficient
C2
Igbo
Proficient
C2
Italian
Beginner
A1
Spanish
Beginner
A1
Hobbies and interests
Playing musical instruments, reading, singing, board games
References
Mr. Damian Nwankwo,
Office of the Auditor General of the
Federation,
Abuja.
08034522761.
Mrs. Anuri Margaret Mary Ike,
Nigerian Communication Commission,
Abuja.
08032265404.
Timeline
TX-MPLS Engineer/NAAS Incident Manager
Huawei Technologies Limited
07.2024 - Current
TX-MPLS Engineer
Treten Networks Limited
03.2022 - 06.2024
Network Security Analyst
Treten Networks Limited/MTN Nigeria
06.2021 - 02.2022
Master of Science - Information Technology
University of Lagos
Secondary Education - O Level
Madonna Model Secondary School
Bachelor of Science - Physics
Imo State University
West African Senior School Certificate Examination -
WASSCE