IBEBUIKE QUEENETH
EMPLOYEE
Lagos,LA
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Astute Administrative Assistant with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval and storage procedures, reduce physical storage needs and maintain security of information. Skilled at researching and resolving discrepancies.
Overview
19
19
years of post-secondary education
2
2
years of professional experience
Work History
Secretary to the General Manager
MR BOKWE
ELENLENWO, PORT-HARCOURT
03.2020 - 11.2020
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Assisted coworkers and staff members with special tasks on daily basis.
Data Entry Operator
MR KAPIL
ALABA INTERNATIONAL, Lagos
01.2019 - 10.2019
- Verified data files prior to entry to maintain high data accuracy.
- Reviewed completed work for compliance with regulations.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Compiled information and input into company's database.
- Added documents to file records and created new records to support filing needs.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Produced monthly sales report reports using advanced Excel spreadsheet functions.
Online Sales Representative
FEXDA
ALABA INTERNATIONAL, Lagos
02.2018 - 12.2018
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Worked with various customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Typing of customers invoices,through transact manager (TM) to ensure proper documentation.
Sales Representative
Mr Ogochukwu
Trade Fair complex, Lagos
11.2017 - 01.2018
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Coordinated trade shows and created marketing collateral to reach greater potential customers.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Helped resolve client problems quickly with superior customer service.
- Communicated with customers to understand needs and recommend appropriate solutions.
Education
NATIONAL DIPLOMA - Mass Communication
MAURID POLYTECHNIC
AKWA IBOM STATE 01.2014 - 12.2016
HIGHER NATIONAL DIPLOMA - Mass Communication
TEMPLE GATE POLYTECHNIC
ABA, ABIA STATE 01.2018 - 10.2020
WEST AFRICA EXAMINATION COUNCIL (WAEC) -
INFANT JESUS COLLEGE
OJO ROAD, LAGOS 01.2005 - 11.2011
FIRST LEAVING CERTIFICATE -
LUMINIOUS NUR/PRY SCHOOL
ALABA, LAGOS 01.1999 - 12.2005
Skills
Customer and client relations
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Secretary to the General Manager
MR BOKWE
03.2020 - 11.2020
Data Entry Operator
MR KAPIL
01.2019 - 10.2019
Online Sales Representative
FEXDA
02.2018 - 12.2018
HIGHER NATIONAL DIPLOMA - Mass Communication
TEMPLE GATE POLYTECHNIC
01.2018 - 10.2020
Sales Representative
Mr Ogochukwu
11.2017 - 01.2018
NATIONAL DIPLOMA - Mass Communication
MAURID POLYTECHNIC
01.2014 - 12.2016
WEST AFRICA EXAMINATION COUNCIL (WAEC) -
INFANT JESUS COLLEGE
01.2005 - 11.2011
FIRST LEAVING CERTIFICATE -
LUMINIOUS NUR/PRY SCHOOL
01.1999 - 12.2005
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