Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

HUSSEIN HASSAN

Lagos

Summary

Dynamic showroom general manager with over four years of managerial experience. proven track record at Fouani Nigeria Ltd, excelling in sales strategies and customer engagement. Recognized for achieving record sales and enhancing team productivity through effective training and communication. Adept at budget management and crisis resolution, fostering strong relationships that drive business growth, highly flexible, and always open to taking on new challenges and experiences, as well as learning and adapting to new things.

Overview

11
11
years of professional experience

Work History

SHOWROOM GENERAL MANAGER

Fouani Nigeria ltd
Ikeja
03.2023 - 05.2025
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Improved productivity initiatives, managing budgets, and accounts.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Tracked monthly sales to generate reports for business development planning.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Administered employee discipline through verbal and written warnings.
  • Built and maintained loyal, long-term customer relationships.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Identified needs of customers promptly and efficiently.
  • Developed and implemented appropriate plans to resolve unfavorable trends, and enhance sales.
  • Developed the existing team into a high productivity, results-oriented unit through creative initiatives.
  • Led and directed team members on effective methods, operations, and procedures.
  • Developed training techniques and procedures to train staff. Maintains a high standard of customer and staff interaction to enhance sales.
  • Achieved monthly sales target and reached an all-time sales record for the month of December 2023.

SENIOR FLOOR MANAGER

Fouani Nigeria ltd
Ikeja
06.2019 - 03.2023
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted customers with selecting appropriate items based on their needs and preferences.
  • Trained, motivated, and oversaw team delivering outstanding service to every customer.
  • Provided outstanding leadership during periods of peak business activity; delegated tasks efficiently among staff members.
  • Established strong working relationships with vendors, negotiating favorable terms while maintaining quality standards.
  • Recognized for the ability to quickly resolve conflicts between customers or staff, I utilized effective communication techniques to defuse tense situations.
  • Oversaw the daily floor operations to support quality customer service.
  • Monitored staff performance, and provided feedback and support where needed.

WAREHOUSE MANAGER

Starfood ltd
Lagos
01.2017 - 06.2019
  • Handled all warehouse operations and tasks including inventory, shipping, receiving, and staff supervision.

Retail Sales Associate

Almukhtar Supermarket ltd
Tyre
01.2014 - 01.2016
  • Worked in a supermarket, assisting customers, stocking shelves, and handling sales transactions.

Education

High School Diploma -

Al Jaafar Al Sadek School
Jouaya
01-2015

Computer Technology -

Jwaya Technical Institute
Jouaya
01-2014

Skills

  • MS Word, PowerPoint, Excel
  • Works well under pressure
  • Proper distribution of staff tasks,
  • Sales Strategies
  • Customer Engagement
  • Employee training
  • Staff scheduling
  • Budget management
  • Sales forecasting
  • Inventory control
  • Customer relationship management
  • Team leadership
  • Problem solving
  • Effective communication
  • Cost reductions
  • Sales team development
  • Relationship building
  • Crisis management
  • Performance analysis
  • Mind mapping
  • Policy development and enforcement
  • Vendor negotiations

Languages

Arabic
First Language
English
Advanced (C1)
C1
Turkish
Intermediate (B1)
B1

References

Talal Fouani

+234 8107539505

Timeline

SHOWROOM GENERAL MANAGER

Fouani Nigeria ltd
03.2023 - 05.2025

SENIOR FLOOR MANAGER

Fouani Nigeria ltd
06.2019 - 03.2023

WAREHOUSE MANAGER

Starfood ltd
01.2017 - 06.2019

Retail Sales Associate

Almukhtar Supermarket ltd
01.2014 - 01.2016

High School Diploma -

Al Jaafar Al Sadek School

Computer Technology -

Jwaya Technical Institute

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HUSSEIN HASSAN