Summary
Overview
Work history
Education
Skills
Certification
Custom
Timeline
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HOPEWELL CHIJIOKE UGWU

Ikeja,Nigeria

Summary

Highly skilled professional with extensive expertise in financial investigating, data analysing, and anti-fraud measures implementation. Proficient in MS Office and Excel data analysis, with a strong focus on customer service and strategic planning. Demonstrates exceptional multi-tasking skills, time management expertise, and adaptability. Adept at electronic payments processing, wire transfer execution, and understanding AML regulations. Known for sharp learning abilities, problem-solving acumen, and effective communication skills. Career goal: to leverage analytical prowess and operational knowledge to drive process improvements and enhance cyber security protocols within a dynamic financial environment. Driven professional with keen eye for detail and passion for financial operations. Demonstrates strong analytical skills and effective communication, ensuring accuracy and clarity in all transactions. Committed to enhancing operational efficiency and contributing to seamless financial processes. Seasoned Funds Transfer Officer with knack for streamlining processes and enhancing customer satisfaction. Known for implementing secure and efficient transfer protocols, resulting in smoother transactions and fewer discrepancies. Recognised for collaborative approach and proactive problem-solving, contributing to seamless banking experience. Diligent and proactive individual with strong analytical skills and keen eye for detail, capable of ensuring accurate and timely fund transfers. Excels in communication and problem-solving, demonstrating proficiency in financial software and thorough understanding of banking operations. Committed to driving operational excellence and enhancing client satisfaction in [Desired Position] role.

Overview

8
8
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification

Work history

F U N D S T R A N S F E R O F F I C E R

ZENITH BANK PLC
LAGOS, NIGERIA
09.2024 - Current
  • Improved processing time by implementing new funds transfer procedures.
  • Conducted regular audits for better regulatory compliance.
  • Ensured accuracy with diligent review of all transactions.
  • Facilitated customer requests to enhance satisfaction levels.
  • Streamlined operations, resulting in enhanced productivity.
  • Managed daily reconciliation tasks, ensuring financial integrity.
  • Coordinated with internal teams for seamless fund transfers.
  • Maintained high security standards to prevent fraudulent activities.
  • Implemented updated regulations, leading to improved compliance rate.
  • Assisted in the training of new staff members for higher performance levels.
  • Mitigated risk by closely monitoring suspicious activities.
  • Liaised with banking partners to streamline international transfers.
  • Optimised workflow processes, leading to increased efficiency.
  • Updated software systems regularly to ensure data integrity.
  • Resolved complex transaction issues, enhancing client trust and retention rates.
  • Developed effective strategies to mitigate operational risks.
  • Managed confidential information securely, safeguarding customer interests.
  • Adopted best practices in funds management, driving organisational excellence.
  • Collaborated with cross-functional teams for process improvement initiatives.
  • Resolved rejects through excellent supplier relations, quickly balancing accounts.
  • Processed cheques and remittance advice to maintain daily disbursements.
  • Maintained comprehensive knowledge of regulatory and legal issues to comply with financial industry guidelines.
  • Charged with the responsibilities of processing requests for account-to-account transfers, Term Deposit requests, Local funds transfer, RTGs/NEFT, and NIBSS transfers.
  • Also charged with the responsibility of processing foreign cheques deposit for offshore clearing, processing requests for foreign funds transfer, foreign drafts, and telegraphic transfers. Collecting custom duties as required, ensuring proper processing of remittance transactions, letters of credit, bills for collection, travellers’ cheques, and balancing general ledgers on a daily basis.
  • Process form M, Manager's Cheques, outwards cheques for presentation to the clearing units, process customers salary payments, prepare outward caution notices.

FUND TRANSFER OFFICER

PEOPLEPLUS MANAGEMENT
LAGOS
06.2022 - 08.2024
  • Charged with the responsibilities of processing requests for account to account transfers, Term Deposit requests, Local funds transfer, RTGs/NEFT NIBSS transfers
  • Process form M, Manager's Cheques, outwards cheques for presentation to the clearing units, process customers salary payments, prepare outward caution notices
  • Also charged with the responsibility of processing foreign cheques deposit for offshore clearing, process requests for foreign funds transfer, foreign drafts and telegraphic transfers
  • Collecting custom duties as required, ensuring proper processing of remittance transactions, letter of credit, bills for collection, travelers’ cheques and balancing general ledgers on daily basis.

MANAGEMENT INFORMATION SYSTEM OFFICER

CONOIL PLC
APAPA
04.2022 - 06.2022
  • Charged with the responsibility of collating sales data on daily basis from Lubricant Resellers, Industrial, Retail and Bulk sales Executives and making reports from the data collated which would be presented and submitted on daily basis to the Directors of the Lubricant Sales Department of the company
  • Working hand in hand with other Regional and Clusters heads to ensure that important internal Memorandums are created and duly signed by Directors of the company to enable a smooth running of the company on daily, weekly and Monthly basis
  • Also acting in the capacity of support sales officer for the Lubricant department of the company.

RELATIONSHIP OFFICER

AIICO INSURANCE PLC
LAGOS
01.2020 - 04.2020
  • Scheduling regular meetings and decisions and assigning various tasks
  • Executing extreme strategies on the development of a better work flow, conducting various stages of risk analysis, ergonomics and work related issues
  • Evaluating customers' needs and values, proposing solutions and negotiating standard transactions
  • Keeping track of expenses and further predicting costs
  • Coordinating quality control to deliverables and hence measuring performance
  • Working as part of the relationship management team in achieving allocated targets in retention, revenue growth and profitability
  • I was providing support to credit Risk Management to ensure credit reviews are completed in a timely manner.

ASSISTANT TO THE MANAGER

BENJ'YS BLEND
01.2018 - 12.2019
  • Managed the day to day activities of smoothie's production and direct marketing
  • Developed and maintained adequate interactions to customers via oral interaction
  • Greatly assisted towards the various processes of identifying new prospective opportunities
  • I was responsible for tackling enquiries, engaging and retaining customers and ensured customers had awesome experiences
  • Excellently mapped out special strategic plans with core sales attributes towards demand and having in mind the current market trend and its value
  • Successfully monitored sales and production.

SUBJECT INSTRUCTOR (NYSC)

SAINT JAMES MIDDLE SCHOOL
Osogbo
01.2017 - 10.2017
  • Tutored and conducted training sessions, determined and accessed student's learning abilities
  • Equally developed and implemented lesson plans and classroom activities in line with the school curriculum
  • Adequately mentored various students with the aim of inculcating a more desired learning and assimilation process.

ASSISTANT PRESIDING OFFICER

INDEPENDENT NATIONAL ELECTORAL COMMISSION
OSUN
06.2017 - 07.2017
  • I was responsible for the conduct of the ballot in the polling station
  • Also, I efficiently ensured that voters had an excellent knowledge of voting procedures
  • I organized, coordinated, registered and verified eligible candidates at the polling units.

Education

BACHELOR OF SCIENCE - INTERNATIONAL LAW AND DIPLOMACY

Babocock University

SENIOR SECONDARY CERTIFICATE EXAMINATION - undefined

Nepa Staff School(Now Powerfield group of Schools)

Skills

  • Proficient in MS Office
  • Multi-Tasking Skills
  • Sharp Learning Abilities
  • Great Team Player
  • CORE COMPETENCIES
  • COMPUTER PROFICIENCY
  • TIME MANAGEMENT
  • TEAM PLAYER
  • MULTI TASKING SKILLS
  • ADAPTABILITY
  • COMMUNICATION SKILLS
  • SHARP LEARNING
  • PROBLEM SOLVING
  • Ability to work independently
  • Customer Service Focus
  • STRATEGIC PLANNING AND TACTICAL EXECUTION
  • Financial Investigating
  • DATA ANALYZING
  • TASK PRIORITIZATION
  • OPERATION
  • Excel data analysis
  • Anti-Fraud measures implementation
  • Microsoft office suite proficiency
  • Electronic payments processing
  • Time management expertise
  • AML regulations familiarity
  • Wire transfer execution
  • Conflict resolution competence
  • Funds transfer systems operation
  • Money laundering knowledge
  • Decision-Making prowess
  • Knowledge of payment gateways
  • Process improvement understanding
  • Cyber security protocols
  • Account reconciliation
  • KYC procedures

Certification

  • THE FUNDAMENTALS OF DIGITAL MARKETING - GOOGLE DIGITAL SKILLS FOR AFRICA - 2019
  • COMPTIA PROJECT + MICROSOFT SUITE AND CUSTOMER RELATIONSHIP MANAGEMENT - NEW HORIZONS COMPUTER LEARNING CENTER - 2016

Custom

REFERENCES AVAILABLE ON REQUEST

Timeline

F U N D S T R A N S F E R O F F I C E R

ZENITH BANK PLC
09.2024 - Current

FUND TRANSFER OFFICER

PEOPLEPLUS MANAGEMENT
06.2022 - 08.2024

MANAGEMENT INFORMATION SYSTEM OFFICER

CONOIL PLC
04.2022 - 06.2022

RELATIONSHIP OFFICER

AIICO INSURANCE PLC
01.2020 - 04.2020

ASSISTANT TO THE MANAGER

BENJ'YS BLEND
01.2018 - 12.2019

ASSISTANT PRESIDING OFFICER

INDEPENDENT NATIONAL ELECTORAL COMMISSION
06.2017 - 07.2017

SUBJECT INSTRUCTOR (NYSC)

SAINT JAMES MIDDLE SCHOOL
01.2017 - 10.2017

SENIOR SECONDARY CERTIFICATE EXAMINATION - undefined

Nepa Staff School(Now Powerfield group of Schools)

BACHELOR OF SCIENCE - INTERNATIONAL LAW AND DIPLOMACY

Babocock University
HOPEWELL CHIJIOKE UGWU