Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Uchechi Imoh

Lagos

Summary

Dedicated and friendly Food and Beverages service Expert with strong customer service skills and over 10 years experience in food and beverage service , with Warm and welcoming Customer Service Professional and proven track record in the NACHO TRAVELS AND HOSPTALITY sectors, combined with a customer focused approach to business. I can provide an outstanding service within any environment and deal with a broad range of customer needs from initial enquiries through to sales, transactions and complaint handling,

Overview

7
7
years of professional experience

Work History

Food and Beverages Service Expert

Rock View Hotel
02.2018 - 03.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Food and Beverages Service Expert

Lake View Hotel
05.2015 - 01.2016

Greet customers warmly and politely, Escort guests to their seats and present menus, Listen attentively to customer requests, Record orders accurately and repeat them for confirmation, Serve meals and beverages promptly, Set tables before service (cutlery, glassware, napkins), Clear tables after guests finish, Keep the dining area clean and organized, Attend to guests’ needs during meals, Handle complaints professionally , Present bills and process payment

Education

Certified Nurse Assistance - Care Giver

Medbuddy Academy
Lagos State
03-2025

Certificate - Food And Beverages Management

Universita' Bocconi
04-2024

Graduate Certificate - Computer , Graphics Designs, MSC Word, Excel

Promo Plus Cooperate Venture
Lagos State
03-2020

OND - Business Administration And Management

Yabatech College of Education
Lagos State
01-2020

Diploma/ Certificate Hospitality Management - Food And Service

Home Foundation School of Catering And Hotel Management
Lagos State
05-2011

WASSCE - Secondary Education

Yabatech College of Education
Lagos State
05-2010

Skills

Teamwork and collaboration

Friendly, positive attitude

Customer service and Product knowledge

Problem-solving,

Patient care

CRM,

Marketing strategy

Food Safety & Hygiene Certificate,

Sales

Timeline

Food and Beverages Service Expert

Rock View Hotel
02.2018 - 03.2022

Food and Beverages Service Expert

Lake View Hotel
05.2015 - 01.2016

Certified Nurse Assistance - Care Giver

Medbuddy Academy

Certificate - Food And Beverages Management

Universita' Bocconi

Graduate Certificate - Computer , Graphics Designs, MSC Word, Excel

Promo Plus Cooperate Venture

OND - Business Administration And Management

Yabatech College of Education

Diploma/ Certificate Hospitality Management - Food And Service

Home Foundation School of Catering And Hotel Management

WASSCE - Secondary Education

Yabatech College of Education
Hope Uchechi Imoh