Years of professional experience
Hope Sampson Umoh
Customer Service Support
Apapa,Lagos
Summary
I am an aspiring Customer Service Professional seeking to leverage excellent communication and problem-solving skills to provide outstanding customer support. Dedicated to delivering a positive customer experience, resolving issues efficiently, and fostering strong relationships with clients. Passionate about ensuring customer satisfaction and contributing to organizational success.
Overview
2
2
Work History
Customer Service Representative
Outterspace Integrate Luxury
01.2025 - 12.2025
- Served as a frontline representative, assisting customers with inquiries, complaints and also managed their social media page. Ensured customer satisfaction by providing timely solutions and maintaining effective communication.
- Responsibilities:
- Responded to customers inquiries via phone, Website and in-person interactions
- Managed their Social Media Page (Instagram,Tiktok, Twitter and WIX email)
- Assisted with resolving complaints and escalating issues when necessary
- Provided information on company policies and procedures
- Maintained accurate records of customer interactions
- Ensured high levels of customer satisfaction through professional and courteous service
Content Provider/Co-Presenter – SIWES
Kiss FM 98.9 Lagos
11.2021 - 11.2022
- During the course of my attachment with Kiss FM, I gained expertise in sourcing, providing, and editing content. Also, I gained valuable experience as a co-presenter during the Campus Snoop weekend show.
- Responsibilities:
- Provision of content
- Editing of content
- Presenting
Customer Service Representative
Rivers State University
01.2017 - 12.2018
- Served as a frontline representative, assisting students and staff with inquiries, complaints, and administrative tasks. Ensured customer satisfaction by providing timely solutions and maintaining effective communication.
- Responsibilities:
- Responded to student and staff inquiries via phone, email, and in-person interactions
- Assisted with resolving complaints and escalating issues when necessary
- Provided information on university policies and procedures
- Maintained accurate records of customer interactions
- Ensured high levels of customer satisfaction through professional and courteous service
Office Assistant
Holab Maritime Services Limited
08.2015 - 10.2017
- Played a vital role in ensuring smooth operations by diligently managing correspondence, maintaining meticulous records, coordinating schedules, and providing essential administrative support. My expertise contributed to the efficiency of the office, enabling the company to navigate daily tasks and responsibilities seamlessly.
- Responsibilities:
- Managing Correspondence
- Record keeping
- Scheduling and coordination
- Supply management
- Administrative support
Education
Higher National Diploma (HND) - Mass Communication
Akwa Ibom State Polytechnic
Ikot Osurua, Ikot Ekpene L.G.A, Akwa Ibom State 04.2001 -
SSCE - undefined
Eight Town Development Association Secondary Commercial School
Nto Eton, Obot Akara L.G.A, Akwa Ibom State01.2015
First School Leaving Certificate (FLSC) - undefined
Hawkins Primary School
Henshaw Town, Calabar, Cross River State01.2009
Skills
Excellent Communication and Interpersonal Skills
Strong Problem-Solving Abilities
Ability to Work Under Minimal or No Supervision
Effective user of Microsoft Office Tools:
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Timeline
Customer Service Representative
Outterspace Integrate Luxury
01.2025 - 12.2025
Content Provider/Co-Presenter – SIWES
Kiss FM 98.9 Lagos
11.2021 - 11.2022
Customer Service Representative
Rivers State University
01.2017 - 12.2018
Office Assistant
Holab Maritime Services Limited
08.2015 - 10.2017
Higher National Diploma (HND) - Mass Communication
Akwa Ibom State Polytechnic
04.2001 -
SSCE - undefined
Eight Town Development Association Secondary Commercial School
First School Leaving Certificate (FLSC) - undefined
Hawkins Primary School
References
Available on Request.