Hope Okechukwu

Customer service

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

Products and proposition Management

• Delivered customized solutions tailored to client needs, exceeding expectations in both quality and functionality.
• Optimized app performance with efficient code and regular updates for smoother functionality.
• Proactively identified potential areas for growth within existing projects, leading to further opportunities for expansion or enhancement.
• Provided detailed documentation on all aspects of application development for easy reference by team members or clients.