Operating Systems (Windows, MacOS)
Henry Ogbe Agbo
Information Technology Specialist
Lagos,Nigeria
Summary
A results-driven IT professional with notable success with proven ability to work well with all levels of management in planning, analysis, developing, and implementing security solutions in fast-paced environments.
Skilled in IT Security, Software as a Service (SaaS), Project Management, Technology Management, Systems and Network Administration, IT Infrastructure Management, and IT Sales, with a proven history of demonstrating competence and timely delivery of high-quality service, based on relative importance and urgency.
Certified in Information Security Management (CISM) and IT Service Management (ITIL V3).
Overview
5
5
Certifications
11
11
years of post-secondary education
10
10
years of professional experience
Work History
Customer Success Specialist
Netsoft Holding LLC
Indianapolis, USA
03.2020 - Current
- Provide live video demos presentations to explain product in its entirety to prospective clients globally.
- Respond to technical support issues through emails and live chats.
- Collaborate with products and development teams on feature requests and help identify areas of improvement.
- Leverage sales expertise to promote products and capitalized on upsell opportunities.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaise with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Technology Project Manager
Baynet Fuse Limited Limited
Lekki, Nigeria
03.2019 - 03.2020
- Liaised effectively with others to promote on-going network design, reevaluation and support that scaled with company growth.
- Managed activities of IT project team, including identification of appropriate resources needed to ensure timely completion of projects within budget.
- Developed project plans with milestones, deliverables, schedules, and tasks for assigned small projects.
- Demonstrated good business skills and work effectively to build relationships with clients, vendors and contractors.
Information Technology Analyst
Greenwich Trust Limited (Greenwich Merchant Bank)
Victoria Island, Nigeria
02.2013 - 02.2019
- Ensured that business was equipped with necessary technology solutions and processes to enable business operations and growth.
- Carried out installation, configuration, testing, and maintenance of hardware including personal computers, servers, printers, and other peripherals and implemented server upgrades, maintenance fixes, and vendor-supplied patches.
- Implemented necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction.
- Supported in developing, reviewing and implementing policies, standards and procedures to ensure integrity and safety of information systems.
- Reviewed violations of computer security procedures and developed mitigation plans.
IT Management Trainee
Entralog Group
Ikeja, Nigeria
10.2013 - 01.2015
- Performed first level support calls and provided remote control support to expedite problem solving.
- Performed installation and configuration of systems, networks and deployment for users to ensure availability and reliable performance.
- Established inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Monitored networks and network devices to resolve technical problems quickly.
Education
Bachelor of Technology - Computer Science
Federal University of Technology
Akure, Nigeria 10.2006 - 09.2011
Senior School Certificate -
Nigerian Navy Secondary School
Abeokuta, Nigeria 10.1998 - 06.2004
Skills
Information Security
undefinedSoftware
Security (Solarwinds, Fortinet, Vipre)
Office Suite (Microsoft Office 365, Google Suite)
CRM (HubSpot, Zendesk, Vitally)
Remote Desktop (Team Viewer, AnyDesk
Communication and Collaboration (Slack, Webex, Zoom, Calendly, MailChimp)
Certification
Certification in GDPR, HIPAA, Security Awareness. WIZER Inc.
Affiliations
- Member, BCS Chartered Institute for IT. Membership ID: 990681565.
- Member, Information Systems Audit and Control Association (ISACA). Membership ID- 901630.
Interests
Public Speaking
Travelling
Networking
Timeline
Certification in GDPR, HIPAA, Security Awareness. WIZER Inc.
04-2021
HubSpot Service Hub Certified. HubSpot Academy.
12-2020
Customer Success Specialist
Netsoft Holding LLC
03.2020 - Current
Certificate in Project Management. Piston & Fusion Limited.
05-2019
Technology Project Manager
Baynet Fuse Limited Limited
03.2019 - 03.2020
Certified Information Security Manager (CISM). ISACA.
06-2017
ITIL Foundation Certificate in IT Service Management. AXELOS.
06-2017
IT Management Trainee
Entralog Group
10.2013 - 01.2015
Information Technology Analyst
Greenwich Trust Limited (Greenwich Merchant Bank)
02.2013 - 02.2019
Bachelor of Technology - Computer Science
Federal University of Technology
10.2006 - 09.2011
Senior School Certificate -
Nigerian Navy Secondary School
10.1998 - 06.2004
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