Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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Henry, Ifeanyi Raymond

Henry, Ifeanyi Raymond

Customer Relationship Manager II Data Analysis || Data Science || Business Developer || Customer service || Customer Relationship Manager || R-programming || Power BI || Python ||Tableau || SPSS || Mini tab || SQL || B.SC || PNP ||
FCT,Nigeria

Summary

Accomplished professional with expertise in financial budgeting, performance metrics development, and profit margins maximisation. Demonstrates a strong service-oriented mindset and mastery of CRM software, SQL database querying, and Excel proficiency. Adept at strategic planning, data analysis, and resourceful negotiation with a solid understanding of regulatory compliance. Proficient in public speaking and ethical judgment, with advanced skills in data modeling and data science using tools such as R-programming, Power BI, Python, Tableau, SPSS, and Mini tab.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work history

ZONAL CORDINATOR/TEAM LEAD

Leadway Pensure PFA
Abuja, Nigeria
07.2021 - Current
  • Fostered a positive work environment with regular team-building exercises.
  • Improved team productivity by implementing efficient workflow strategies.
  • Implemented quality control measures leading to significant error reduction.
  • Instituted effective feedback mechanisms, fostering a culture of continuous learning and development within the team.
  • Organize and make presentations to both existing customers and prospecting customers.
  • Collate and prepare regional reports, monthly and quarterly performance review etc.
  • Developed robust communication channels for seamless information flow.
  • Monitored team performance metrics, identifying areas for improvement.
  • Liaised with senior management on strategic planning initiatives, contributing valuable insights.

Zonal head

IEI Anchor Pension PFA/Norrenberger Pension Manage
Abuja, Nigeria
07.2019 - 06.2021
  • Facilitated training programs for staff development and skills enhancement.
  • Streamlined workflow processes, resulting in improved efficiency across departments.
  • Implemented cost control measures, yielding significant savings in operational costs.
  • Fostered strong relationships with key stakeholders through regular meetings and consultations.
  • Conducted comprehensive competitor analysis, an approach leading to enhanced market positioning.
  • Led regional sales initiatives to drive business growth.
  • Developed business plans featuring clear objectives and milestones for each zone under supervision.
  • Strengthened team cohesion by implementing regular performance reviews and feedback sessions.

Customer Retention Shift Lead

MTN Nigeria/Lumos Txtlight
Abuja, Nigeria
02.2016 - 12.2016
  • Upheld company policies strictly, promoting adherence amongst all staff members as well.
  • Dealt promptly with staff conflicts, resulting in a harmonious working environment.
  • Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
  • Fostered teamwork amongst employees, enhancing workplace synergy and morale.

Customer Service /Call Center

MTN NIGERIA/CSSNL
Lagos, Nigeria
08.2012 - 05.2015
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Increased customer satisfaction by resolving issues.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.

Education

Certificate of Higher Education - Data Analysis and Data Science

Abuja Artificial Intelligence
Abuja
02.2024 - 08.2024

Bachelor of Science - URBAN AND REGIONAL PLANNING

IMO STATE UNIVERSITY
OWERRI
Nov 2003 - Sept 2008

Skills

  • Financial budgeting
  • Performance metrics development
  • Ethical judgment
  • Profit margins maximisation
  • Service-Oriented mindset
  • CRM software mastery
  • SQL database querying
  • Excel proficiency
  • Resourceful negotiation
  • Knowledge of regulatory compliance
  • Public speaking
  • Strategic planning
  • Data analysis
  • Data modeling and data science
  • R-programming Power BI Python Tableau SPSS Mini tab etc

Languages

English
Advanced

Affiliations

  • Hiking, playing soccer, visiting new location and adventure etc

Timeline

Certificate of Higher Education - Data Analysis and Data Science

Abuja Artificial Intelligence
02.2024 - 08.2024

ZONAL CORDINATOR/TEAM LEAD

Leadway Pensure PFA
07.2021 - Current

Zonal head

IEI Anchor Pension PFA/Norrenberger Pension Manage
07.2019 - 06.2021

Customer Retention Shift Lead

MTN Nigeria/Lumos Txtlight
02.2016 - 12.2016

Customer Service /Call Center

MTN NIGERIA/CSSNL
08.2012 - 05.2015

Bachelor of Science - URBAN AND REGIONAL PLANNING

IMO STATE UNIVERSITY
Nov 2003 - Sept 2008

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Henry, Ifeanyi RaymondCustomer Relationship Manager II Data Analysis || Data Science || Business Developer || Customer service || Customer Relationship Manager || R-programming || Power BI || Python ||Tableau || SPSS || Mini tab || SQL || B.SC || PNP ||