OBIEJE HENRY UGOCHUKWU
Abuja
Summary
Customer-focused and detail-oriented aspiring IT Support and Customer Support professionals developing practical skills in CRM systems, digital collaboration tools, administrative workflows, and technical troubleshooting fundamentals. Confident in writing clear, professional customer emails, understanding customer concerns, documenting issues, and communicating appropriate next steps. Currently undertaking practical learning in HubSpot CRM, Trello, Slack, and IT support, with certificates in view. Seeking a remote Email Support Agent opportunity to provide timely, accurate, and helpful assistance while contributing to customer satisfaction.
Education
B-Tech - Industrial Chemistry
Skills
Professional email writing
Customer enquiry handling
Customer issue identification
Basic IT troubleshooting
CRM and customer record management
Customer follow-up and documentation
Problem-solving
Attention to detail
Task prioritization
Team collaboration
Appropriate escalation
Remote-work communication
CRM: HubSpot CRM — practical learning and simulated business exercises.
Task and project management: Trello — boards
lists
cards
task organisation
and workflow practice.
Team communication: Slack — workplace communication and collaboration exercises.
IT support: Developing practical knowledge of issue identification
basic troubleshooting
documentation
and user support.
Digital productivity: Online research
browser-based applications
and digital workplace tools.
ADDITIONAL INFORMATION
- Location: Abuja, Nigeria
- Work preference: Remote
- Availability: Immediately available for remote full-time or part-time opportunities.
- References: Available upon request.
Personal Information
- Title: CUSTOMER SUPPORT | EMAIL SUPPORT | IT SUPPORT
- Availability: Immediately available for remote full-time or part-time opportunities.
PROFESSIONAL DEVELOPMENT
HubSpot CRM, Trello, Slack, and IT Support — practical learning in progress; certificates in view.
RELEVANT PRACTICAL LEARNING
- IT Support and Digital Workplace Skills Development
- Independent learning and practical exercises | 2026–Present
- Developing knowledge of basic technical troubleshooting and user-support processes.
- Practising the organisation of tasks and information using digital tools.
- Building skills in issue documentation, problem-solving, and professional communication.
- CRM and Customer Support Practical Exercises
- HubSpot CRM | 2026–Present
- Practising the creation and management of company and contact records in simulated business scenarios.
- Learning to maintain accurate customer information and organise follow-up activities.
- Developing familiarity with deal-stage tracking and structured customer-management workflows.
- Project and Team Collaboration Practice
- Trello and Slack | 2026–Present
- Practicing task organization using Trello boards, lists, and cards.
- Building familiarity with team communication, coordination, and follow-up processes using Slack.
Timeline
Federal University of Technology, Owerri (FUTO)
B-Tech from Industrial Chemistry
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