Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Henry Awa

Lagos,Lagos

Summary

A dedicated professional with a strong proficiency in Microsoft Office Suite and remote access tools, excelling in complaint management and support ticket reporting. Demonstrates empathy and patience under pressure, ensuring effective live chat operation and order tracking. Committed to proactive engagement and maintaining tolerance for stressful situations, aiming to leverage these skills towards enhancing customer service excellence.

Overview

18
18
years of professional experience
8
8
years of post-secondary education

Work History

Credit control officer

Unity Bank
Lagos, Nigeria
10.2016 - Current
  • Handled over 20 queries daily about Credit requests, ensuring customers' peace of mind.
  • Collaborated closely with sales department for seamless operation and enhanced profitability.
  • Educated customers on financial management and loan repayment strategies, resulting in fewer delinquencies.
  • Streamlined credit application process, improving client experience and satisfaction.
  • Established strong communication lines to foster better customer relations.

Credit support officer

Keystone Bank
Lagos, Nigeria
08.2013 - 10.2016
  • Enhanced understanding of clients' needs through regular communication and feedback sessions.
  • Maintained client relationships, enhancing customer satisfaction and loyalty.
  • Evaluated client credit check outcomes to provide complete financial advice.
  • Achieved high customer satisfaction rating through courteous service.
  • Successfully closed average of 100 loans per month.

Branch operations coordinator

Keystone Bank
Lagos, Nigeria
02.2013 - 07.2013
  • Dealt with customer over 15 complaints daily which improved client relationships.
  • Enhanced customer satisfaction with prompt and courteous service.
  • Streamlined branch operations by implementing efficient work processes.
  • Organised regular team meetings; enhanced internal communication.
  • Ensured smooth banking operations through effective coordination between various departments.

Branch Operations

Keystone Bank
Lagos, Nigeria
09.2007 - 01.2013
  • Performed day-to-day branch operations efficiently, maintaining high productivity levels..
  • Managed branch operations to ensure efficient workflow.
  • Facilitated over 80 customer transactions daily and efficiently, contributing to smooth branch operations.
  • Coordinated with team members for smooth branch operations.
  • Managed conflict situations calmly, ensuring minimal disruption in branch operations.
  • Managed daily branch operations to ensure accuracy, efficiency and outstanding customer service.

Education

Master of Business Administration - Finance

National Open University Nigeria
Lagos, Nigeria
03.2013 - 01.2016

Bachelor of Science - Estate Management

Abia State University
Uturu, Nigeria
02.2000 - 09.2005

Skills

  • Empathy in interactions
  • Patience under pressure
  • Microsoft office mastery
  • Microsoft office suite proficiency
  • Remote access tools use
  • Proactive engagement
  • Tolerance for stressful situations
  • Complaint management
  • Live chat operation
  • Order tracking
  • Support ticket reporting

References

References available upon request.

Timeline

Credit control officer

Unity Bank
10.2016 - Current

Credit support officer

Keystone Bank
08.2013 - 10.2016

Master of Business Administration - Finance

National Open University Nigeria
03.2013 - 01.2016

Branch operations coordinator

Keystone Bank
02.2013 - 07.2013

Branch Operations

Keystone Bank
09.2007 - 01.2013

Bachelor of Science - Estate Management

Abia State University
02.2000 - 09.2005

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Henry Awa