Helen Ometaghogho Nnorom-Peter
Banking
Warri,Delta state
Summary
Competent Banking Relationship Manager specializing in opening new avenues for a financial institution to reach out and connect with customers. Good at market research and rearranging business trends to create new revenue, keep customers long term & get people talking. Build out a solid core to earn respect and trust; which in turn results in over delivery of client expectations, unique ways for employer’s products/services to be marketed.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Relationship Manager_ SME Banking
Eco bank Nigeria Limited
12.2014 - 12.2024
- Developed, analyzed and assisted customers in the management that relate to their interest
- Rebranded the system to develop market service retention and product efficiency that facilitated the bank to determine a new way of marketing itself
- Built successful team and increased SME business account portfolio
- Managed client requirement and recognized business opportunities contributing to an increase in company brand and revenue
- Developed, executed and maintained aggressive KPIs to grow bank revenue targets
- Provided staff training and facilitated competence in practice
- Headed the customer services department and ascertained that service levels for customers were maintained
- Customer dealing (Corporate/Individual Customer Management) and Conflict handling
Education
Biochemistry (Hons) - undefined
Delta State University
Abraka 01.2003 - 04.2006
A Levels - Chemistry, Physics, Mathematics
College of Education Bama
Bama, Borno State 01.1999 - 04.2001
WASSCE - West African Senior School Certificate Examination
Federal Government College, Ugwolawo
Ugwolawo 01.1996 - 04.1999
Skills
Customer retention strategies
Customer Care skills
Cash handling
Budgeting
Financial analysis
Balancing financial needs
Proficient in Financial & Credit Products
Private banking standards
Fact-based sales advisory
Solution-oriented
Personal Information
- Gender: Female
- Nationality: Nigerian
- Marital Status: Married
Lgastateoforigin
Ughelli-North, Delta
Accomplishments
Certified AML/FT personnel
Timeline
Relationship Manager_ SME Banking
Eco bank Nigeria Limited
12.2014 - 12.2024
Biochemistry (Hons) - undefined
Delta State University
01.2003 - 04.2006
A Levels - Chemistry, Physics, Mathematics
College of Education Bama
01.1999 - 04.2001
WASSCE - West African Senior School Certificate Examination
Federal Government College, Ugwolawo
01.1996 - 04.1999
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