Hi, I’m
Helen Okereke
Ikeja,Nigeria
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving, time management, customer service skills and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with hardworking and resourceful approach. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
years of professional experience
Work History
Lagos Marriott Hotel IkejaIkeja, LA
Guest Experience Expert
04.2021 - Current
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Akait CommunicationsIkeja, LA
Sales and Marketing Intern
09.2020 - 02.2021
Job overview
- Tracked, measured and reported on trends for sales team analysis and decision making.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Demonstrated willingness and interest in learning new tasks and skills.
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
- Created customized marketing materials to increase product awareness.
Homeclass NigeriaIkeja, LA
Travel Consultant
01.2020 - 01.2021
Job overview
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Improved workplace productivity by 10% by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
Education
Michael Opkara University UmudikeNigeria
Bachelor of Science from Biochemistry
11.2017
Royal Crown Comprehensive High SchoolLagos, Nigeria
High School Diploma
05.2010
Skills
- Nightly Audits
- Problem Solving
- Records Management
- Data Gathering
- Negotiation Tactics
- Product and Service Sales
- Team Building
- Information Gathering
- Email and Telephone Decorum
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Experience Expert
Lagos Marriott Hotel Ikeja
04.2021 - Current
Sales and Marketing Intern
Akait Communications
09.2020 - 02.2021
Travel Consultant
Homeclass Nigeria
01.2020 - 01.2021
Michael Opkara University Umudike
Bachelor of Science from Biochemistry
Royal Crown Comprehensive High School
High School Diploma
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