HELEN NOR
Banker
Kaduna
Summary
PROFILE HIGHLIGHT To offer quality service, capable of taking instructions and ability to work with minimal supervision Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
19
19
years of post-secondary education
Work History
Kaduna II Branch, Marketing and Credit Risk Officer
Polaris Bank
kaduna
03.2022 - Current
- Work Schedule
- Sourcing for Customers Booking of Credit Facilities
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service Representative
Polaris Bank Ltd
01.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
II Branch, Customer Service Officer
Polaris Bank Ltd
Kaduna
01.2010 - 01.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
Education
Master of Arts - International Relations
Nigerian Defense Academy Kaduna
Kaduna, Nigeria 01.2019 - 06.2022
Post-Graduate Diploma - undefined
National Teachers Institute
01.2016 - 01.2017
B.A - History
Ahmadu Bello University of Zaria
Zaria, Kaduna 01.2001 - 01.2005
Secondary School Certificate - undefined
Piety High School
01.1994 - 01.2000
Primary School Certificate - undefined
Local Education Authority
01.1988 - 01.1993
Skills
Advisory credit understanding
undefinedTimeline
Kaduna II Branch, Marketing and Credit Risk Officer
Polaris Bank
03.2022 - Current
Customer Service Representative
Polaris Bank Ltd
01.2022 - Current
Master of Arts - International Relations
Nigerian Defense Academy Kaduna
01.2019 - 06.2022
Post-Graduate Diploma - undefined
National Teachers Institute
01.2016 - 01.2017
II Branch, Customer Service Officer
Polaris Bank Ltd
01.2010 - 01.2021
B.A - History
Ahmadu Bello University of Zaria
01.2001 - 01.2005
Secondary School Certificate - undefined
Piety High School
01.1994 - 01.2000
Primary School Certificate - undefined
Local Education Authority
01.1988 - 01.1993
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