Helen Lawani
Customer Service Representative
Ajah,Lagos
Summary
I have a strong background in customer service across a variety of businesses, and I have developed my abilities and knowledge to give consumers outstanding help. I have effectively resolved questions and issues throughout my career, ensuring client satisfaction. I am exceptional at building strong relationships, problem-solving, and effective communication. I continually endeavor to improve my skills by actively seeking out training and remaining up-to-date with best practices in the field. I have faith in my ability to provide exceptional customer service and contribute significantly to any firm. With a solid background in customer service spanning multiple industries, I have honed my skills and expertise in providing exceptional support to customers. Throughout my career, I have successfully handled inquiries and concerns, ensuring customer satisfaction. I excel at effective communication, problem-solving, and cultivating positive relationships. By actively seeking training and staying abreast of industry best practices, I continuously strive to enhance my abilities. I am confident in my capacity to deliver outstanding customer service and make valuable contributions to any organization.
Overview
8
8
years of professional experience
17
17
years of post-secondary education
Work History
Customer Service Representative
Wise Buyer Mall
Magboro, Ogun State
01.2022 - 06.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Administrative Clerk
Wonder Properties Ltd
Abraham Adesanya, Lagos
04.2019 - 08.2021
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Created and updated records and files to maintain document compliance.
- Proofread and edited professional documents to fix errors.
- Updated pricing, signage and displays to deliver accurate product information.
Customer Service Cashier
Mega Chicken Ikota Ajah
Ikota, Ajah
03.2018 - 12.2018
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Cash & Carry
Marina, Lagos
08.2017 - 02.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Assistant Head Of Section
National Population Commission (NYSC)
Bwari, Abuja
05.2015 - 04.2016
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Organized resources, records and personnel to accomplish aggressive targets.
- Developed and implemented strategies to streamline office operations.
- Assisted manager in all aspects of business operations.
Vice President
Millennium Development Goals, MDGs (CDS)
Bwari , Abuja
01.2015 - 04.2015
- Established performance goals for department and provided methods for reaching milestones.
- Clarified roles, responsibilities and expectations of staff.
Education
HND - Business Administration & Mgt
Auchi Polytechnic
Auchi, Edo State 01.2012 - 04.2014
OND - Business Administration & Mgt
Auchi Polytechnic
Auchi, Edo State 01.2009 - 04.2011
SSCE -
Oza Comprehensive High School
Oja, Edo State 01.2001 - 04.2007
FSLC -
Ososo Primary School
Oja, Edo State 01.1995 - 04.2001
Skills
SKILLS/COMPETENCEundefined
Additional Information
- Task: , Vice President 2015 Classic International School Ejigbo, Lagos Task: Teaching Oct. 2011-Sept. 2012
Timeline
Customer Service Representative
Wise Buyer Mall
01.2022 - 06.2023
Administrative Clerk
Wonder Properties Ltd
04.2019 - 08.2021
Customer Service Cashier
Mega Chicken Ikota Ajah
03.2018 - 12.2018
Customer Service Representative
Cash & Carry
08.2017 - 02.2018
Assistant Head Of Section
National Population Commission (NYSC)
05.2015 - 04.2016
Vice President
Millennium Development Goals, MDGs (CDS)
01.2015 - 04.2015
HND - Business Administration & Mgt
Auchi Polytechnic
01.2012 - 04.2014
OND - Business Administration & Mgt
Auchi Polytechnic
01.2009 - 04.2011
SSCE -
Oza Comprehensive High School
01.2001 - 04.2007
FSLC -
Ososo Primary School
01.1995 - 04.2001
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