Helen Eze
Rivers
Summary
Results-driven Hospital Administrator with over 9 years of experience in healthcare administration, medical billing, and laboratory operations. Proven ability to manage hospital operations, coordinate staff and patient services, oversee billing processes, and improve administrative efficiency. Strong knowledge of hospital management systems, healthcare regulations, HMO processes, and patient-centered service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hospital Admin/operations Manager
Save A Life Mission Hospital
Port Harcourt, Nigeria
09.2021 - 03.2026
- Managed day-to-day hospital administrative operations, ensuring smooth coordination across departments.
- Supervised administrative staff, scheduled workflows, and monitored performance for operational efficiency.
- Oversaw patient admission, discharge, and records management processes.
- Coordinated with medical personnel and management to improve service delivery and patient satisfaction.
- Monitored hospital inventory, procurement requests, and facility maintenance needs.
- Ensured compliance with hospital policies, healthcare regulations, and documentation standards.
- Prepared administrative reports and supported management in strategic planning and decision-making.
HMO/Billing Officer
Save A Life Mission Hospital
01.2019 - 12.2020
- Processed HMO claims and ensured accurate medical billing and documentation.
- Verified patient insurance eligibility and coordinated approvals with HMOs.
- Maintained billing records, reconciled accounts, and followed up on outstanding claims.
- Assisted patients with billing inquiries and provided excellent customer service.
- Contributed to reducing claim rejections through accurate coding and documentation checks.
Laboratory Technician
Healthwise Hospital and Specialist Clinics
03.2016 - 12.2018
- Conducted routine laboratory tests, ensuring accuracy and reliability of results for informed decision-making.
- Collaborated with clinicians to expedite diagnosis and enhance patient care outcomes.
- Prepared and processed specimens while adhering to safety and quality standards.
- Maintained laboratory equipment and managed inventory of reagents and supplies to support uninterrupted laboratory operations.
Education
NYSC Exclusion Certificate -
01-2013
B.tech - Microbiology Technology
University Of Port Harcourt
Rivers State01-2012
West African Senior School Certificate Examination -
Ojims College
Rumuji, Rivers State01-2006
First School Leaving Certificate Examination -
St Andrew State school 2
Port Harcourt, Rivers State01-1999
Skills
- Hospital Administration
- Healthcare Operations Management
- HMO & Medical Billing
- Patient Relations & Customer Service
- Staff Coordination & Supervision
- Records & Documentation Management
- Revenue Cycle Management
- Healthcare Compliance
- Laboratory Operations Support
- Microsoft Office Suite
- Hospital Management Software
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Electronic Medical Records (EMR) Systems
- Data Entry and Reporting
Certification
- Basic life Support Training, 2026, American Heart Association
- Nigerian Institute of Science Laboratory Technology (NISLT) License, 2013
- HSE Competence Course on General HSE, 2013, Institute of Safety Professionals of Nigeria
- HSE Level 3 Certificate, 2013, Institute of Safety Professionals of Nigeria
- Occupational Safety & Health Training, 2011, OSHAcademy, USA
- Certificate of Excellence in Human Resources and Skill Acquisition, 2010, Horebson Resources, Surulere, Lagos State
- Diploma in Desktop Publishing, 2007, (Upper Credit), Specialty Computer Training Institute, Port Harcourt, River State
Custom
Available upon request.
Languages
English
Advanced
C1
Timeline
Hospital Admin/operations Manager
Save A Life Mission Hospital
09.2021 - 03.2026
HMO/Billing Officer
Save A Life Mission Hospital
01.2019 - 12.2020
Laboratory Technician
Healthwise Hospital and Specialist Clinics
03.2016 - 12.2018
NYSC Exclusion Certificate -
B.tech - Microbiology Technology
University Of Port Harcourt
West African Senior School Certificate Examination -
Ojims College
First School Leaving Certificate Examination -
St Andrew State school 2