HELEN ABADONI EDIJANA
Ibadan,Oyo State
Summary
Proactive professional with talent for organisational skills and communication. Proficient in managing schedules and handling correspondence, showcasing adaptability and problem-solving abilities. Committed to enhancing operational efficiency and delivering high-quality support.
Overview
8
8
years of professional experience
Work history
Virtual assistant
LEA Agency
03.2025 - 11.2025
- Liaised with clients, enhancing customer service standards.
- Managed social media accounts; improved brand visibility.
- Prepared detailed reports using MS Office Suite for informed decision making by superiors.
- Facilitated virtual conferences and webinars, contributing to knowledge sharing within the company.
- Enhanced productivity with effective calendar management.
- Ensured timely completion of tasks through vigilant follow-ups with team members.
Virtual chat agent
Elite Agency
09.2024 - 02.2025
- Created a friendly online environment to encourage customer engagement.
- Streamlined workflow processes for more effective response times.
- Conducted routine testing of chat functions to prevent glitches.
- Ensured consistent brand representation throughout all client interactions.
- Managed high-volume customer enquiries, ensured swift responses.
- Facilitated in-depth product knowledge sessions, boosted upselling strategies.
- Maintained a comprehensive database of common customer inquiries, improved response time.
- Assisted in driving sales through persuasive communication techniques.
- Improved customer satisfaction by promptly addressing and resolving queries.
- Delivered exceptional service by understanding and fulfilling customer needs.
Customer service representative
ISON
Ibadan, Oyo State
01.2023 - 12.2023
- Provided top-notch support for increased customer satisfaction.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Participated in team meetings sharing best practices for improving service delivery.
- Ensured smooth running of operations with timely preparation of reports.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Online chat operator
GAZ
01.2018 - 01.2022
- Enhanced user experience by delivering clear, concise responses in a friendly manner.
- Liaised between customers and technical teams when necessary; ensured prompt resolution of any reported issues.
- Prioritised tasks effectively under high-pressure situations for optimal productivity.
- Trained new hires on the usage of live chat software, thus ensuring uniformity in response management.
- Managed multiple chats simultaneously, increasing efficiency.
- Developed rapport with customers through empathetic communication to foster trust.
- Improved customer retention through professional, courteous interactions on live chat platform.
- Assisted customers with technical issues for smooth online operations.
- Assessed client requirements quickly during chat sessions; subsequently recommended suitable products or services.
- Modified communication style according to client needs, thereby improving clarity of information shared.
- Provided excellent customer service by promptly and accurately responding to online chat enquiries.
- Boosted sales performance with proactive product upselling during chats.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Logged customer communications for complete service records.
- Used in-depth product understanding to answer customer questions knowledgeably.
Education
Senior Secondary School Certificate - Arts
SAINT LOUIS GRAMMAR SCHOOL
IBADAN, OYO STATEBachelor of Arts - English
Obafemi Awolowo University
Ile-Ife, Osun StateSkills
- Collaborative team player
- Quick learner
- Adaptability
- Interpersonal communication skills
- Online community engagement
- Data privacy compliance
- Project coordination tools
- Online meeting platforms
- Customer relationship management software
- Remote communication
- Virtual collaboration tools
- Educational technology use
- Children's literature knowledge
- Learning styles application
- School software navigation
- Virtual meeting facilitation
- Client relationship handling
- Schedule management
- Content creation
- Call handling
- Microsoft Office proficiency
Personal Information
Hobbies
- Travelling
- Listening to Music
- Cooking
- Meeting People
Languages
English
Proficient (C2)
Timeline
Virtual assistant
LEA Agency
03.2025 - 11.2025
Virtual chat agent
Elite Agency
09.2024 - 02.2025
Customer service representative
ISON
01.2023 - 12.2023
Online chat operator
GAZ
01.2018 - 01.2022
Bachelor of Arts - English
Obafemi Awolowo University
Senior Secondary School Certificate - Arts
SAINT LOUIS GRAMMAR SCHOOL