Mitzi K. Hance
Summary
Strategic payroll and human resources executive with extensive experience leading enterprise payroll operations, compliance, governance, automation, acquisitions, and cross-functional leadership. Proven record managing large-scale payrolls, strengthening controls, improving operational efficiency, and leading high-performing teams.
Overview
6
6
years of professional experience
Work History
Director of Payroll
ESS, LLC
01.2022 - Current
- Directed weekly payroll operations supporting 72,000 employees while leading a team of 15 payroll professionals and overseeing five payroll departments.
- Recovered $1.65M in payroll overpayments through comprehensive audits and avoided $500,000 in potential penalties by strengthening compliance and internal controls.
- Led payroll integration for acquired organizations supporting 3,000 employees, aligning systems, policies, and governance.
- Drove automation, workflow modernization, quality assurance, executive reporting, and cross-functional collaboration with HR, Finance, IT, and Legal.
Payroll Manager
ESS, LLC
01.2021 - 01.2022
- Managed compliant payroll operations supporting 55,000 employees across multiple business units.
- Directed payroll integrations, standardized procedures, and strengthened governance and audit readiness.
- Coached and developed payroll professionals while improving operational performance and succession readiness.
- Partnered with HR, Finance, IT, Benefits, and vendors to resolve complex payroll issues and improve business processes.
Education
MBA - Human Resource Management
King University
BBA - Business Administration
King College
AS - Marketing & Management
Pellissippi State Community College
Skills
- Enterprise Payroll Governance
- Payroll Operations
- Regulatory Compliance
- Payroll Audits
- Process Automation
- HR Leadership
- Internal Controls
- Multi-State Payroll
- System Implementations
- Team Leadership
- Cross-Functional Collaboration
- Continuous Improvement
Earlier Career
Progressive leadership positions in Payroll, Human Resources, and Accounting with responsibility for payroll administration, compliance oversight, financial reporting, audit coordination, process improvement, and team leadership.
Timeline
Director of Payroll
ESS, LLC
01.2022 - Current
Payroll Manager
ESS, LLC
01.2021 - 01.2022
MBA - Human Resource Management
King University
BBA - Business Administration
King College
AS - Marketing & Management
Pellissippi State Community College