HASSAN YESUFU

• Develop and Implement Innovative solutions to improve the entire customer experience
• Oversee and vet the end-to-end Process flow of the Selling and buying experience in the Marketplace environment with a focus on improvement and brand advancements
• Identify and resolve Marketplace process Gaps
• Internal Process review and enhancement
• Liaise between tech and marketplace team and educate team members on technological and process changes expected within the team
• Work with the customer service team to ensure consistent delivery of the company's core value of improving its people, quality of service and value to the customer
• Deliver outstanding client and consumer insights to strengthen new business and optimize the identification of business development opportunities
• Manage of technical deployments
• Data analysis and management
• Business Development

KEY ACHIEVEMENTS

• Successfully on boarded 3000 vendors
• Successfully created merchant accusation process flow
• Contributed majorly to revenue increase (75% year on year)

• Responsible for managing and maintaining a quality, productive and safe facility for students
• Guaranteed a smooth process for clients by producing an up to date, schedule of events outlining the entire process from being supported by the company to completing the programme and securing a role
• Became familiar with the company's vision and mission and incorporated this into my outreach approach in order to increase prospective clientele
• Maintained high levels of communication with prospective students and current students to ensure smooth transition into the working world
• Prepared outreach proposals in accordance with companies polices adhering to strict deadlines and targets
• Designed and implemented a full programme of outreach techniques for staff to deliver on a fortnightly basis

KEY ACHIEVEMENTS

• Successfully on boarded 50 internationals
• Secured international placements, such as work & abroad programs for home & international students
• Systems thinking